Summary
Overview
Work History
Education
Skills
Timeline
Generic

Semira Osman

Bloomington,mn

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer-oriented sales professional with 3 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Dependable pca with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.

Overview

7
7
years of professional experience

Work History

Sales Associate

Zara
Bloomington, MN
10.2022 - 11.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Planned and completed group projects, working smoothly with others.

Sales Associate

Steven Madden
Bloomingburg, MN
06.2021 - 08.2022
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Tracked sales performance metrics to identify trends in the market place.
  • Provided accurate information about products, prices and services.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Developed trusting relationships with customers by making personal connections.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Caregiver

PCA
Faribault, MN
02.2017 - 04.2021
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Assisted with patient admissions, discharges and transfers.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Administered medications and educated patients and families on correct at-home administration.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Education

Associate of Arts - Graphic Design

Rasmussen University
Bloomington, MN
05-2028

Skills

  • Payment Processing
  • Product Sales
  • Sales Development
  • Customer Needs Assessment
  • Client Service
  • Sales Training
  • Fitting Room Maintenance
  • Store Opening and Closing
  • Customer Service

Timeline

Sales Associate

Zara
10.2022 - 11.2023

Sales Associate

Steven Madden
06.2021 - 08.2022

Caregiver

PCA
02.2017 - 04.2021

Associate of Arts - Graphic Design

Rasmussen University
Semira Osman