Semjase Santana

Handled order transactions promptly.

Crafted and delivered beverages to meet customer preferences.

Engaged with customers to deliver outstanding service.

Maintained a neat and orderly workspace.

Processed payments efficiently and accurately.

• Cultivated warm relationships with regular customers.
• Performed closing duties and worked on register with POS system.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders and manage bills.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Maintained cleanliness of work sites, parking spaces, and guest services stations.
• Built positive customer rapport for courteous, friendly and professional service.
• Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

• Upheld company standards for appearance, attire, and professionalism while representing the establishment at all times.
• Enhanced customer satisfaction by providing prompt and efficient drink service to pool guests.
• Managed time effectively during peak hours by prioritizing tasks according to urgency.