Semra Dervisevic
Bowling Green,KY
Summary
Dedicated LMT with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Pool And Spa Depot
2024.03 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Operations Manager
Sephora
2023.09 - 2024.01
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Introduced new methods, practices, and systems to reduce turnaround time.
Floor Lead
Kohl's
2021.12 - 2023.09
- Maintaining my floor, merchandising, unloading trucks, helping customers find what they are wanting to buy.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Upheld proper visual merchandising standards on retail floor and windows.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage or obsolescence.
- Streamlined communication among staff members by developing a clear chain of command system.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
2020.03 - 2021.08
- Distance Learner
- Attended majority of Google Meets
- Checked into Infinite Campus daily
- Effectively used Google Suites for Education.
Cashier
Priceless IGA
2020.10 - 2021.05
- Checked out customers, balanced drawer, processed checks
- Stocked shelves.
Money handler
Warren East Greenhouse
2018.04 - 2018.05
- Customer Assistance.
Education
Massage Therapy
Bluegrass Massage Institute
06.2024
Spanish, Principles of Marketing, Animal Science -
Warren East High School
Bowling Green, KY05.2021
Skills
- Fluent in Bosnian and English - Provided translation service with 2 home sales
- Highly observant
- Leadership, presentation, and time management
- Creative design - acrylic painting
- Stock market
- Top sales representative
- Merchandising
- Customer Service
- Time Management
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Listening Skills
- Scheduling
- Scheduling appointments
- Verbal and written communication
- Appointment Scheduling
- Team Collaboration
- Issue handling
Accomplishments
I was promoted to a higher up position in management.
Awards
- Maintained Honor Roll status throughout high school
- 2 time Student of the Month
Languages
Bosnian
Native or Bilingual
Timeline
Front Desk Receptionist
Pool And Spa Depot
2024.03 - Current
Operations Manager
Sephora
2023.09 - 2024.01
Floor Lead
Kohl's
2021.12 - 2023.09
Cashier
Priceless IGA
2020.10 - 2021.05
2020.03 - 2021.08
Money handler
Warren East Greenhouse
2018.04 - 2018.05
Massage Therapy
Bluegrass Massage Institute
Spanish, Principles of Marketing, Animal Science -
Warren East High School
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