Senada Djecbitric
Staten Island,NY
Summary
Detail-oriented spa receptionist with a focus on guest relations, appointment scheduling, and transaction reconciliation. Proven ability to enhance client experiences and streamline operations.
Organized and proactive professional with over a decade of experience in front desk operations. Skilled in optimizing appointment scheduling and fostering positive client relationships, leading to increased satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Spa Receptionist
The Peninsula New York
New York, NY
09.2013 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes for spa clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated appointment scheduling using industry-standard booking software, optimizing therapist utilization.
- Maintained accurate client records and ensured confidentiality in compliance with privacy regulations.
- Trained new staff on protocols and customer service standards to enhance team performance.
- Developed promotional materials for spa services, contributing to increased client engagement and awareness.
- Monitored inventory levels of spa products, placing orders to ensure availability for treatments.
- Implemented process improvements that enhanced operational efficiency and client satisfaction ratings.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Processed client payments and transactions swiftly, ensuring smooth checkout process.
- Trained new receptionists, ensuring consistency in client service standards.
Makeup Artist
Impulse Beauty
Macys New York
02.2007 - 09.2013
- Collaborated with clients to determine makeup preferences and create personalized looks.
- Utilized advanced makeup techniques to enhance client features for various occasions.
- Provided product knowledge and recommendations, ensuring optimal client satisfaction with purchases.
- Mentored junior artists, sharing expertise in application techniques and customer service standards.
- Conducted skin analysis to recommend suitable products tailored to individual client needs.
- Led workshops on emerging trends in makeup artistry, elevating brand visibility and engagement.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
Education
High School Diploma -
Bratsvo Jedinstvo
Ulcinj, Montenegro06.1998
Skills
- Appointment scheduling
- Telephone support
- Patience and composure
- Building rapport
- Reservations coordination
- Information protection
- Customer service focus
- Front desk management
- Guest relations
- Checkout service
- Customer and client relations
- Problem-solving
- Payment processing
- Call answering and routing
Languages
English
Full Professional
Albanian
Full Professional
Serbo-Croation
Native or Bilingual
Timeline
Spa Receptionist
The Peninsula New York
09.2013 - Current
Makeup Artist
Impulse Beauty
02.2007 - 09.2013
High School Diploma -
Bratsvo Jedinstvo