Sencie Pinto
Alpine,CA
Summary
I bring a strong background in behavioral health and wellness support from my time with Southern Indian Health Council, where I managed patient intake, records, and appointment coordination. In that role, I developed solid organizational and communication skills while building respectful, trusting relationships with clients in a fast-paced clinical environment. I take pride in maintaining accuracy and compliance, and I’ve continued to grow professionally since my time there. I’m eager to return and contribute my experience in support of the organization’s mission and the community it serves.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Health Program Assistant
Southern Indian Health Council
Alpine
08.2021 - 12.2024
- Maintained HIPAA compliance while handling confidential client records and communications.
- Provided front-desk support, including greeting clients, answering and routing calls, and fostering a professional, inclusive environment.
- Scheduled intake, counseling, and follow-up appointments; managed clinic calendars and staff scheduling.
- Conducted telephone screenings, coordinated referrals, and supported determination of appropriate care levels.
- Assisted clients with program orientation, General Aid applications, and access to CalWORKs and welfare-to-work services.
- Collected and verified insurance information, processed copayments, and supported billing accuracy.
- Managed purchase orders, office inventory, and supply ordering; maintained organized office spaces and databases.
- Provided administrative support, including data entry, filing, records management, and logistical assistance for meetings and events.
PEI Driver
Southern Indian Health Council
Alpine, CA
03.2019 - 08.2021
- Safely transported patients, staff, and medical supplies, maintaining punctuality and professional service in all conditions.
- Ensured compliance with all traffic laws, safety regulations, and organizational transportation policies.
- Conducted pre- and post-trip vehicle inspections, maintained accurate maintenance and service logs, and reported issues promptly.
- Planned and optimized routes using GPS and local knowledge to improve efficiency and reduce wait times.
- Assisted with loading and unloading patients and supplies, following proper safety procedures to prevent injury or damage.
- Coordinated with healthcare staff, dispatchers, and clients to schedule pickups, drop-offs, and deliveries effectively.
- Trained and mentored new drivers on operational procedures, safety protocols, and customer service expectations.
- Maintained clean, organized vehicles and provided professional customer interactions to uphold company and clinic reputation.
Self Employed Professional Supervised Provider
Family Time Matters
San Diego, CA
08.2018 - 08.2019
- Arrange and supervise visits between parents and their children conducted in accordance with regulations set by court orders.
- Assure safety and welfare of children and parents.
- Provide transportation and safe child exchanges between parents.
- Orchestrate intake meetings for both custodial and non-custodial parents to review and sign contract agreement.
- Obtained documents, clearances, and approvals from lawyers and court officials.
- Analyze departmental documents for appropriate distribution and filing.
- Directly observe all interaction between parent and child.
- Document a pertinent information said, heard, and done.
- Redirect any inappropriate behavior of child or parent.
- Model healthy parenting behavior and communication skills for parents.
- Record a detail-oriented report at the end of each visit.
- Submit chronological documentary to agency, case manager and courts for every contact.
Cashier Customer Service
7 Eleven Inc
Valley Center, CA
10.2014 - 09.2015
- Assisted with physical inventory by counting and recording merchandise material.
- Responded to inquiries pertaining to merchandise availability and pricing.
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
- Maintained a friendly and customer-focused shopping platform.
- Facilitated the sale of services and goods.
- Maintained inventory of all saleable items.
- Maintained a clean and orderly station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Communicated with and supported sales, marketing and administrative teams.
- Answered calls, addressing customer inquiries, solving problems and providing new product information.
- Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
- Stocked and replenished merchandise according to store merchandising layouts.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Placed special merchandise orders for customers.
- Accurately logged all daily shipping and receiving orders.
- Welcomed customers into the store and helped them locate items.
- Supervised and directed all merchandise and shipment processing.
- Processed cash and credit payments rapidly and accurately.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Maintained cleanliness and presentation of stock room and production floor.
- Bagged, boxed or gift-wrapped sold merchandise per customer request.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered customer questions about product availability and shipment times.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Summer Youth Worker
Recreation Dept
Valley Center, CA
05.2013 - 08.2013
- Mentored and guided youth in educational, recreational, and cultural activities, promoting teamwork, personal growth, and positive behavior.
- Chaperoned children on field trips, ensuring safety, supervision, and active engagement.
- Assisted in planning and executing community events, workshops, and cultural programs that celebrated Native traditions.
- Facilitated communication with staff, youth, and families to address needs and provide support.
- Organized materials, supplies, and equipment for daily activities and special events, maintaining program efficiency.
- Maintained accurate records of attendance, participation, and program outcomes.
- Resolved conflicts among participants with empathy, patience, and effective problem-solving, fostering a positive environment.
Education
No Degree - Child Development
Grossmont College
El Cajon, CAHigh School Diploma - undefined
Valley Center High School
Valley Center, CA2013
Skills
- Medical front desk operations & patient intake
- Appointment scheduling & calendar management
- Guest, patient, and client services excellence
- Multi-line phone system handling & phone etiquette
- Records management & accurate data entry
- Excellent verbal and written communication
- Team collaboration & multitasking in fast-paced environments
- Knowledgeable in MS Office, CRM software, and front desk systems
Certification
- Certification of Education by California Family Visitation
- CPB Medical Billing Course
Education
I don't have a degree
Timeline
Behavioral Health Program Assistant
Southern Indian Health Council
08.2021 - 12.2024
PEI Driver
Southern Indian Health Council
03.2019 - 08.2021
Self Employed Professional Supervised Provider
Family Time Matters
08.2018 - 08.2019
Cashier Customer Service
7 Eleven Inc
10.2014 - 09.2015
Summer Youth Worker
Recreation Dept
05.2013 - 08.2013
High School Diploma - undefined
Valley Center High School
No Degree - Child Development
Grossmont College