Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zanquesha Smalls

Saint Petersburg

Summary

I am an experienced professional seeking an opportunity to use my wide variety of experience in my background. I am a dedicated and detail-oriented, and always looking for a opportunity to grow within a company I also am looking for an opportunity to expand my professional skillset and would be a great asset. Authorized to work in the US for any employer

Overview

9
9
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Westcare- turning point
Saint Petersburg, FL
05.2024 - Current
  • Provide direct supervision of clients ensuring safety of all residents, model appropriate behavior, and compliance to program rules, monitor clients taking medication.

Patient Service Representative

All Children's Hospital
Saint Petersburg, FL
04.2021 - 08.2023
  • Assist patients with co pays, scheduling, referral, send out patient intake forms

PCT

DAVITA DIALYSIS KIDNEY CARE
Saintpetersburg
05.2021 - 12.2022
  • Set up Dialysis machine for patients , also insert needles to patients to start and finish their dialysis treatment.

Customer Service Representative

Fisglobal
Saint Petersburg, FL
04.2020 - 05.2022
  • Assist out bank customers on the phone with their credit cards , disputing and reporting lost and stolen reports taking payments

Customer Service Representative/ Sales Rep

Macy's call center
Clearwater, FL
02.2018 - 05.2020
  • Answered phones and provided customers with any orders regarding their orders, also make sales to customers on items that they are willing to buy

Dietary Aide

Dolphin View Nursing Home
Gulfport, FL
05.2017 - 04.2020
  • Assist residents, prepare meals and serve the residents.

Education

Certified medical Assistant -

SPC COLLEGE
Saint Petersburg, FL

High School Diploma - undefined

BOCA CIEGA HIGH SCHOOL
Gulfport, FL, US

Skills

  • CSR
  • Customer service
  • Data entry
  • Organizational skills
  • Dialysis Experience
  • Dietary aide experience
  • MICROSOFT WORD
  • Leadership
  • Call Center
  • Medical terminology
  • Office experience
  • Medical office experience
  • Warehouse experience
  • Front desk
  • Mental health support
  • Patient assessment
  • Medication administration
  • Behavioral management
  • Infection control
  • Data collection
  • Report writing
  • Mediation techniques
  • Admissions intake

Certification

  • Certified Medication Technician, Present
  • CPR Certification, Present
  • Driver's License, Present

Timeline

Behavioral Health Technician

Westcare- turning point
05.2024 - Current

PCT

DAVITA DIALYSIS KIDNEY CARE
05.2021 - 12.2022

Patient Service Representative

All Children's Hospital
04.2021 - 08.2023

Customer Service Representative

Fisglobal
04.2020 - 05.2022

Customer Service Representative/ Sales Rep

Macy's call center
02.2018 - 05.2020

Dietary Aide

Dolphin View Nursing Home
05.2017 - 04.2020

High School Diploma - undefined

BOCA CIEGA HIGH SCHOOL

Certified medical Assistant -

SPC COLLEGE