Zanquesha Smalls
Saint Petersburg
Summary
I am an experienced professional seeking an opportunity to use my wide variety of experience in my background. I am a dedicated and detail-oriented, and always looking for a opportunity to grow within a company I also am looking for an opportunity to expand my professional skillset and would be a great asset. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Westcare- turning point
Saint Petersburg, FL
05.2024 - Current
- Provide direct supervision of clients ensuring safety of all residents, model appropriate behavior, and compliance to program rules, monitor clients taking medication.
Patient Service Representative
All Children's Hospital
Saint Petersburg, FL
04.2021 - 08.2023
- Assist patients with co pays, scheduling, referral, send out patient intake forms
PCT
DAVITA DIALYSIS KIDNEY CARE
Saintpetersburg
05.2021 - 12.2022
- Set up Dialysis machine for patients , also insert needles to patients to start and finish their dialysis treatment.
Customer Service Representative
Fisglobal
Saint Petersburg, FL
04.2020 - 05.2022
- Assist out bank customers on the phone with their credit cards , disputing and reporting lost and stolen reports taking payments
Customer Service Representative/ Sales Rep
Macy's call center
Clearwater, FL
02.2018 - 05.2020
- Answered phones and provided customers with any orders regarding their orders, also make sales to customers on items that they are willing to buy
Dietary Aide
Dolphin View Nursing Home
Gulfport, FL
05.2017 - 04.2020
- Assist residents, prepare meals and serve the residents.
Education
Certified medical Assistant -
SPC COLLEGE
Saint Petersburg, FLHigh School Diploma - undefined
BOCA CIEGA HIGH SCHOOL
Gulfport, FL, USSkills
- CSR
- Customer service
- Data entry
- Organizational skills
- Dialysis Experience
- Dietary aide experience
- MICROSOFT WORD
- Leadership
- Call Center
- Medical terminology
- Office experience
- Medical office experience
- Warehouse experience
- Front desk
- Mental health support
- Patient assessment
- Medication administration
- Behavioral management
- Infection control
- Data collection
- Report writing
- Mediation techniques
- Admissions intake
Certification
- Certified Medication Technician, Present
- CPR Certification, Present
- Driver's License, Present
Timeline
Behavioral Health Technician
Westcare- turning point
05.2024 - Current
PCT
DAVITA DIALYSIS KIDNEY CARE
05.2021 - 12.2022
Patient Service Representative
All Children's Hospital
04.2021 - 08.2023
Customer Service Representative
Fisglobal
04.2020 - 05.2022
Customer Service Representative/ Sales Rep
Macy's call center
02.2018 - 05.2020
Dietary Aide
Dolphin View Nursing Home
05.2017 - 04.2020
High School Diploma - undefined
BOCA CIEGA HIGH SCHOOL
Certified medical Assistant -
SPC COLLEGE