Sendline Pericles

• Resolved customer inquiries and issues ensure high levels of satisfaction and delivering product.

• Maintained precise customer records, fostering the development of client relationships.

• Facilitated product and efficiently handled returns and exchanges, to provide accurate information.

• Answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options.

• Effectively managed customer interactions, ensuring accurate documentation of correspondence within CRM systems.

• Achieved high levels of efficiency in responding to customer inquiries, consistently delivering resolution to issues.

• Utilized in Microsoft applications to enhance customer service to a unified customer experience.

• Handled inbound customer communication across phone, email, and chat platforms, providing clarification, confirming orders, and addressing feedback.

• Provide exceptional customer service to patients and healthcare providers via phone and digital channels.
• Assist with technical support, appointment scheduling, and patient advocacy.
• Maintain accurate records and ensure compliance with healthcare regulations.

• Assessed customer needs through site visits, delivering tailored product demonstrations and solutions to meet specific requirements.
• Led negotiations on pricing contracts, balancing customer satisfaction with profitability, resulting in favorable terms for merchandise purchases.
• Oversaw team operations, scheduling and workflow management, providing mentorship to staff to enhance performance and meet daily objectives.