Sendy Cardona
Crawford Hotel
DENVER,CO
1
Language
12
years of professional experience
Results-driven Housekeeping Manager skilled in training, guest relations, and operational efficiency. Successfully improved cleanliness ratings and guest satisfaction through effective complaint resolution and staff management.
Work History
Housekeeping Manager
1 Year 1 Month- Supervised daily housekeeping operations to ensure cleanliness and adherence to hotel standards.
- Conducted regular inspections of guest rooms and public areas to maintain quality standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Implemented inventory management system for linen and cleaning supplies, enhancing efficiency.
- Collaborated with front desk team to address guest requests promptly and efficiently.
- Developed schedules for housekeeping staff, optimizing coverage during peak periods.
- Resolved guest complaints related to cleanliness, improving overall satisfaction ratings.
- Established performance metrics for team members, fostering accountability and professional growth.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Family Caregiver
8 Months- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided compassionate care and support to individuals with diverse medical and emotional needs.
- Coordinated medication management, ensuring adherence to prescribed schedules and guidelines.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Monitored health status and reported any changes to medical personnel promptly.
- Maintained accurate documentation of care services provided, ensuring compliance with regulatory standards.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
Housekeeping Manager
10 Years 2 Months- Oversaw housekeeping staff to maintain high levels of service quality.
- Managed staff of 35 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed team productivity and workflow to exceed quality standards.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Communicated repair needs to maintenance staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Increased employee performance through effective supervision and training.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
High School Diploma
Skills
Inventory management
Ordering cleaning supplies
Training and mentoring
Scheduling and planning
Laundry management
Inventory management
Client relations
Relationship management
Customer service-focused
Folding clean laundry
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Manager
Crawford Hotel
06.2025 - 07.2026Read More
Family Caregiver
Famil
07.2024 - 03.2025Read More
Housekeeping Manager
Holiday Inn Hotel
04.2014 - 06.2024Read More
Green Mountain High
High School Diploma
Read More