Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Work Preference
Accomplishments
Work Availability
Quote
AccountManager
Senior Adenuga

Senior Adenuga

Houston,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
06.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.

Cargo Agent

SMX Staff Management
08.2024 - 01.2025
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Improved cargo processing efficiency by streamlining documentation and communication procedures.
  • Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
  • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
  • Reduced errors in cargo handling through diligent inspection and verification of shipment details.
  • Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Conducted thorough quality checks on outgoing shipments to minimize potential damages during transit.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
  • Examined cargo and freight shipments to check goods' condition.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Managed approximately 30 incoming calls, emails per day from customers

Associate

Walmart
12.2023 - 04.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Driver and Transport Manager

First Primus Africa
01.2018 - 12.2020
  • Mentored and trained new drivers, fostering a professional work environment focused on safety and compliance.
  • Negotiated favorable contracts with suppliers, reducing costs and contributing to the company''s bottom line.
  • Optimized warehouse storage capacity by reorganizing inventory layout, allowing for more efficient use of space.
  • Negotiated third-party carrier capacity and rates within compliance for established route guides.
  • Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization and wait times.
  • Assumed ownership of transport-related cost and productivity targets.
  • Collaborated with sales teams to secure contracts, resulting in increased revenue and business growth.
  • Conducted regular audits of vehicle maintenance records, ensuring adherence to regulatory requirements and preventing costly fines.
  • Developed contingency plans for unexpected situations, minimizing delays and ensuring consistent delivery performance.
  • Facilitated effective communication between departments like finance/accounts payable thus expediting vendor payments process which led to an improved relationship with vendors.
  • Streamlined dispatch procedures by centralizing communication channels between drivers and management staff members for better coordination purposes.
  • Coordinated cross-functional team efforts in addressing complex logistical challenges during peak periods or emergencies, maintaining seamless operations under pressure.
  • Implemented safety initiatives that reduced workplace accidents, creating a safer working environment for all employees.
  • Established strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
  • Improved route efficiency by analyzing GPS data and implementing new scheduling strategies.
  • Reduced fuel consumption for the fleet by conducting regular vehicle maintenance and promoting eco-driving techniques.
  • Managed driver schedules to optimize hours of service regulations compliance while maximizing productivity levels.
  • Continuously monitored industry trends and changes in regulations to ensure compliance and adaptability, maintaining a competitive edge in the market.
  • Evaluated employee performance through ongoing monitoring metrics, providing constructive feedback to foster continuous improvement.
  • Oversaw driver recruitment, onboarding, and orientation processes that helped reduce the turnover rate of drivers within the company.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Oversaw team of 15 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Sales Associate

Guinness Nigeria Plc
05.2005 - 07.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed approximately 30 incoming calls, email and faxes per day

Education

Associate of Science - Agricultural Engineering

Federal College of Agriculture
Akure, Ondo State, Nigeria
10-2004

GED -

Lagelu Grammar School
Oyo State, Ibadan, Nigeria
06-1997

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Time management
  • Excellent sense of direction

Certification

  • Forklift Certification
  • Microsoft Office Specialist (MOS) Certification

Languages

English
Native or Bilingual
Yoruba
Native or Bilingual

Interests

  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Documenting and sharing travel experiences
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Volunteering
  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Camping

Timeline

Cargo Agent

SMX Staff Management
08.2024 - 01.2025

Delivery Driver

Uber Eats
06.2024 - Current

Associate

Walmart
12.2023 - 04.2024

Driver and Transport Manager

First Primus Africa
01.2018 - 12.2020

Sales Associate

Guinness Nigeria Plc
05.2005 - 07.2013

Associate of Science - Agricultural Engineering

Federal College of Agriculture

GED -

Lagelu Grammar School

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Senior Adenuga