Sennita Jackson
Fresno,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Housekeeper
University Of Chicago Medical Center
03.2018 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Hospital Receptionist
Ingalls Care Center
06.2016 - 03.2018
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Toll Collector
Illinois Tollway Customer Service Center
02.2015 - 06.2016
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Operated toll collection equipment and processed toll payments accurately.
- Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Monitored toll lane activity and generated operational reports.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
Education
No Degree - Sterile Processing Technology
Prairie State College
Chicago Heights, IL06.2018
Skills
- Telephone Etiquette
- Microsoft Excel
- Critical Thinking
- Customer Service
- Computer Proficiency
- Patient Scheduling
- Front Desk Operations
Timeline
Housekeeper
University Of Chicago Medical Center
03.2018 - 08.2023
Hospital Receptionist
Ingalls Care Center
06.2016 - 03.2018
Toll Collector
Illinois Tollway Customer Service Center
02.2015 - 06.2016
No Degree - Sterile Processing Technology
Prairie State College
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