Video Games Roller Skating the Arts Science Technology
Seohee Son
Chino,CALIFORNIA
Summary
A self-driven, solution-oriented professional with a lifelong passion for video games, technology, and innovation. Certified in both Waterfall and Agile methodologies, bringing 10 years of combined experience across AAA game production and software development, 12 years of program and project management, and 6 years of team leadership and management. Recognized for building and implementing scalable, high-quality operational frameworks and delivering complex, multi-million-dollar projects from concept to launch—on time, within scope, and aligned with strategic goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager and Creative Producer
Blizzard Entertainment
07.2024 - Current
- Built and deployed a new Go-To-Market (GTM) planning framework in partnership with Product Marketing, documenting end-to-end workflows and leading rollout across the global marketing organization.
- Standardized GTM execution by templatizing workback schedules, enabling consistent planning and accountability across cross-functional teams.
- Produced and facilitated large-scale creative workshops and brainstorms, including a 2-day international strategy session (The International Summit) that aligned global marketing and brand objectives.
- Established scalable creative operations, optimizing production pipelines, implementing asset tracking systems, and scheduling templates that improved delivery predictability and visibility.
- Launched brand team operating rituals—including weekly bandwidth planning, retrospectives, and goal-setting sessions—to strengthen alignment, productivity, and continuous improvement.
- Diagnosed and resolved operational pain points through cross-functional collaboration, reducing process friction between creative, production, dev, and marketing groups.
- Developed a centralized creative asset tracker that mapped every deliverable in production, giving real-time visibility to all cross-functional teams.
- Streamlined and implemented best practices for creative planning and production, and inter-team collaboration to enhance efficiency.
- Produced and managed all Brand creative projects, overseeing timelines, approvals, and execution from concept to delivery.
- Managed creative budget, costs, vendor relationships and contracts, and invoicing.
Game Producer
KFF
08.2022 - 07.2023
- Acting Producer on the studio’s AAA online multiplayer PC title.
- Created and managed roadmaps, schedules, resources, and Design, UX, and Art pipelines.
- Facilitated strategic, creative, and executional planning, including feature prioritization and prototyping.
- Oversaw LiveOps scheduling, content creation, QA cycles, bug triage, beta testing, community playtests, releases, and risk planning.
- Maintained internal dashboards and managed client communications.
Project Manager
DreamHost
07.2016 - 06.2022
- Led up to eight concurrent software development projects, coordinating cross-functional teams for timely product launches and enhancements.
- Built and owned the company-wide product delivery process, introducing scalable frameworks to manage project execution from concept to release.
- Defined Project Management long-term strategy and quarterly objectives aligned to corporate mission.
- Managed and mentored a team of project managers, creating onboarding and professional-development programs to improve retention and team cohesion.
- Facilitated product roadmap workshops that combined data insights with marketing and product goals to prioritize initiatives and maximize ROI.
- Established clear communication channels to keep executives, stakeholders, and staff informed on project milestones, deliverables, and overall progress.
- Identified challenges, mitigated risks, and tracked costs and resources to ensure projects remained on schedule and within scope.
- Partnered cross-functionally to integrate the newly formed Software Quality Assurance and Spanish Translations teams' practices into the broader product delivery process.
Tech Support Project Coordinator
DreamHost
01.2013 - 07.2016
- Prioritized business and customer needs related to technical documentation, release scheduling, and customer engagement.
- Represented team perspective and provided thought leadership on system design, functionality upgrades, and platform improvements.
- Developed and implemented solutions addressing top customer pain points and feature requests.
- Monitored and reported customer impact from bugs and defects, coordinating release schedules and optimizing support load distribution.
- Executed action plans, escalation paths, and training sessions to proactively resolve issues arising from new releases or service changes.
- Authored and edited clear, concise knowledge base articles to enable rapid diagnosis and troubleshooting.
- Supervised Technical Writers within the Knowledge Base team to maintain content availability for new and updated products, services, and technologies.
Education
Illustration, Theater
Santa Monica College
Santa Monica, CASkills
- Production, Project Management, Program Management, Operations Management, Problem Solving, Team Leadership, Agile & Waterfall Methodologies, Communication, Planning & Implementation, Collaboration, Organization, Operational Efficiency, Continuous Improvement, JIRA, Confluence, Smartsheet, Microsoft Office, Microsoft Teams, Google Drive, Monday, Trello
Accomplishments
Streamlined Production Pipeline: Built and implemented a production framework to improve Blizzard's WoW Brand team's ability to build comprehensive production roadmaps, milestone and production schedules, and collaborate cross-functionally to deliver creative on-time.
Global GTM Transformation: Partnered with Product Marketing and Brand teams at Blizzard to design and roll out a unified Go-To-Market framework, improving visibility, predictability, and global collaboration.
Studio Alignment and Reduced Time to Delivery: Implemented new processes at Kung Fu Factory that increased visibility and collaboration, reduced time to feedback, and improved delivery cycles.
500% Increased Project Completion Rate: Led process improvements at DreamHost that boosted completion rates by 500% in two years using hybrid Agile-Waterfall methods.
Enterprise-Wide Change Management Initiative: Directed company-wide process transformation under CEO directive, improving goal-setting alignment and continuous improvement.
Product Development Process Workshop: Co-wrote and led a 2-day simulation-based training for the entire DreamHost organization.
Certification
PMI-ACP | CAPM | DASSM | CSM
Interests
Timeline
Operations Manager and Creative Producer
Blizzard Entertainment
07.2024 - Current
Game Producer
KFF
08.2022 - 07.2023
Project Manager
DreamHost
07.2016 - 06.2022
Tech Support Project Coordinator
DreamHost
01.2013 - 07.2016
Illustration, Theater
Santa Monica College