September Robb

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Expedited deliveries to meet customer deadlines and requirements.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Loaded truck and properly secured items to prevent damage for deliveries.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Schedule appointments.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Resolved billing inquiries and disputes in timely fashion.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Responded to inquiries by directing calls to appropriate personnel.
• Sent over prescription refill request.
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Issued warrants for Kansas City warrant department.

• Managed file archival and information retrievals.
• Transmitted documents, organized revisions and tracked changes.
• Manipulated and converted documents to meet needs of individual personnel or projects.
• Built and updated diverse documents, charts, tables and mail merges using various programs.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Communicated with originator and applicant concerning progress of loan file.
• Handled any conditions sent from underwriting departments.
• Analyzed borrower credit reports and income statements to verify accuracy.
• Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.