Summary
Overview
Work History
Education
Skills
Timeline
Professional References
Professional References
Generic

September Seholm

Tacoma,WA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Regional Administrative Assistant

AutoZone
02.2020 - Current
  • Provide daily administrative support to regional team.
  • Make necessary travel arrangements, including ground transportation, flights, and hotel accommodations over four states and three time zones. Handle travel and meeting expense reporting for regional staff.
  • Coordinate and maintain calendars; plan and schedule meetings, conferences, teleconferences, and travel.
  • Coordinate events by ensuring that appropriate software, equipment, meeting space, and other items (training materials, food, supplies, etc.) are available.
  • Generate reports and coordinate preparation of reports by collecting, analyzing and compiling information.
  • Organize, approve, and send invoices to accounts payable for payment for our 102 stores.
  • Update and monitor over 250 fleet vehicles; work with local dealerships to cycle out older vehicles per corporate schedule and update system to reflect new vehicles.
  • Initiate and monitor background checks, motor vehicle records and requested documentation.
  • Monitor fleet vehicles for traffic infractions that go against state guidelines and corporate policy.
  • Work with regional Loss Prevention reviewing video to assist with requests by law enforcement.
  • Maintain supply inventory by checking stock and determining optimal levels; placing orders with suppliers and verifying receipt of items.
  • Generate sales record letters, anniversary letters, and awards.
  • Create and distribute training materials as needed.
  • Assign stores to regional managers; order any computers or any other tech needed
  • Coordinate with divisional staff to obtain new or replacement corporate credit cards
  • Word with other regions to transfer employees across country as needed.
  • Assist with phone coverage for other regional admins as needed.

Office Administrator II

Builders FirstSource
07.2017 - 11.2019
  • Reconciled end of day and cash balancing report.
  • Worked closely with credit department to apply payments, process tax adjustments, and process credit rebills when necessary.
  • Took charge of facility expenses; reviewed contracts and switched to more cost effective vendors when applicable. Reconciled company credit card monthly.
  • Took charge of facility expenses; reviewed contracts and switched to more cost effective vendors when applicable. Reconciled company credit card monthly.
  • Assisted with sales when front counter was overwhelmed; not only in person but also via phone.
  • Closed and balanced four tills nightly; kept running tally of monies in safe (i.e: petty cash, change).
  • Researched and processed customer refunds and credits.
  • Checked monthly DDMS (delivery system) reports against EOD deliveries per SOX compliance.
  • Matched up purchase orders with invoices and filed accordingly.
  • Manually invoiced orders making any changes for substituted product, scanned and filed.
  • Completed conversion training to new system with emphasis on office management, sales, purchasing and receiving.
  • Ability to learn and adapt quickly to changes made regarding sales, customer service, or company policies.

Customer Service Representative II

Artbeads.com
09.2009 - 05.2017
  • Assisted in managing up to 12 employees.
  • Worked closely with management and executives to streamline policies and procedures to ensure simpler work flow for my employees while saving on labor.
  • Worked with customers via phone, email, or lice chat to assist with product inquiries, online order placement, shipping issues and deadlines, product how-to, and general website issues.
  • Processed high dollar orders, verified credit card information with issuing banks to insure purchase was valid and payment information matches order submitted.
  • Processed customer refunds and charges.
  • Processed returns sent back from customers for either a refund or exchange.
  • Moderated Q&A customer based program to insure the information provided was accurate, helpful, and polite.
  • Led project to update and streamline our existing database for improved efficiency and accuracy in customer support.
  • Assisted with training out-of-state personnel in relation to company relocation while ensuring continued high-quality customer service during challenging transition period.

Education

High School Diploma -

Franklin Pierce High School
Tacoma, WA
06.1992

Some College (No Degree) -

Pierce College
Puyallup, WA

Skills

  • Information Security
  • Administrative Procedures
  • Microsoft Word and Excel proficient
  • Program files maintenance
  • Type 50-80 WPM
  • 10 key by touch
  • Multi-line phone systems
  • Handle stressful situations and fast paced environments
  • Highly organized

Timeline

Regional Administrative Assistant

AutoZone
02.2020 - Current

Office Administrator II

Builders FirstSource
07.2017 - 11.2019

Customer Service Representative II

Artbeads.com
09.2009 - 05.2017

High School Diploma -

Franklin Pierce High School

Some College (No Degree) -

Pierce College

Professional References

Diana Worley

Cell: 503.449.1593

Email: Diana.Worley@AutoZone.com


Lloyd Roper

Cell: 206.571.2305

Email: lloyd@gilchristauto.com


John Podliska

Cell: 253.394.8321

Email: John.podliska@bldr.com

Professional References

Diana Worley

Cell: 503.449.1593

Email: Diana.Worley@AutoZone.com


Lloyd Roper

Cell: 206.571.2305

Email: lloyd@gilchristauto.com


John Podliska

Cell: 253.394.8321

Email: John.podliska@bldr.com

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September Seholm