Summary
Overview
Work History
Education
Skills
Timeline
Generic

September Willey

Olivehurst,CA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Housekeeper

Thunder Valley Casino
09.2022 - 04.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Prep Cook

Roundtable
01.2022 - 04.2022
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Trained and assisted new kitchen staff members.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Monitored food quality and presentation to maintain high standards.

Housekeeping Supervisor

Timmons-Do-It-All
12.2019 - 10.2020
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.

Customer Service Representative

Taco Bell
09.2017 - 07.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Crew Member

Sonic Drive
05.2016 - 09.2017
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

High School Diploma -

Gustine High School
Gustine, CA
05.2017

Skills

  • Customer Service
  • Cleaning Techniques
  • Laundry Management
  • Guest Relations
  • Residential Cleaning
  • Customer Service-Focused
  • Vacuuming and Sweeping
  • Housekeeping
  • Staff Training
  • Prioritization
  • Conflict Resolution
  • Customer Relations
  • Active Listening
  • Critical Thinking

Timeline

Housekeeper

Thunder Valley Casino
09.2022 - 04.2023

Prep Cook

Roundtable
01.2022 - 04.2022

Housekeeping Supervisor

Timmons-Do-It-All
12.2019 - 10.2020

Customer Service Representative

Taco Bell
09.2017 - 07.2018

Crew Member

Sonic Drive
05.2016 - 09.2017

High School Diploma -

Gustine High School

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September Willey