Seqana Crews
Washington
Summary
A self-starting creative individual with demonstrated organizational and planning abilities. Works well individually or as part of a team. A results-oriented, dependable professional with demonstrated knowledge and expertise in: Stand worker, Prep, Cashier, Law Enforcement, and Customer Service. Ability to function effectively in a fast-paced, deadline driven, high pressure workplace as well as providing outstanding customer-centered services per encounter which increases retention while ultimately impacting the bottom line favorably.
Overview
14
14
years of professional experience
Work History
City Carrier Assistant
United States Post Office
Alexandria
01.2020 - Current
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Loaded mail onto trucks according to established procedures.
- Scanned items into system to record tracking information.
- Operated hand-held scanners to track packages during delivery process.
- Ensured compliance with all safety regulations while operating motor vehicle.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Collected signatures on parcels requiring proof of delivery.
- Furnished customers with postal information, change-of-address cards and other postal forms.
- Delivered various types of mail on routes according to strict timelines.
- Acquired customer signature for registered and insured mail.
- Collected customs charges, postage due and C.O.D. payments.
- Used road maps or GPS to verify routes and designated addresses.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Inspected vehicles daily to ensure safe operation.
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Operated a variety of machinery and tools safely and efficiently.
Armed Special Police Officer
Capital City Protective Services
Lanham
08.2016 - 01.2020
- Arrested individuals suspected of criminal activities, following proper legal procedures.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Responded to emergency calls for service from dispatch or other law enforcement agencies.
- Maintained safe and secure environments for court proceedings.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Attained staff feedback to deliver information to superiors for corrective action.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Assisted in investigations of suspicious activities by interviewing witnesses, suspects and victims.
- Utilized specialized equipment such as radios, batons, handcuffs, firearms, when needed.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Wrote detailed arrest and accident reports.
- Assisted other law enforcement officers during large-scale incidents or operations.
- Conducted searches for prohibited items such as weapons, drugs and explosives.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cashier
Antillian Trading Company
Washington
05.2014 - 07.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
Standworker / Prep
Levy Restaurant
Washington
08.2011 - 08.2018
- Grill, cook, and fry foods such as french fries, eggs, and pancakes
- Clean food preparation equipment, work areas, and counters or tables
- Take orders from customers and cook foods requiring short preparation times, according to customer requirements
- Grill and garnish hamburgers or other meats, such as steaks and chops
- Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers
- Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking breads or desserts, and brewing coffee or tea
- Plan work on orders so that items served together are finished at the same time
- Complete orders from steam tables, placing food on plates and serving customers at tables or counters
- Perform general cleaning activities in kitchen and dining areas.
- Organized the display of products in an attractive manner.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Demonstrated knowledge of store policies related to payments, returns, and exchanges.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Adhered to safety protocols while handling hazardous materials such as cleaning supplies.
- Managed concession stand public gatherings, including concerts and sports events.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Diploma -
Spingarn Senior High School
Washington, DC06.2011
Skills
- GPS operation
- Organizational growth
- Vehicle loading
- Safety awareness
- Excellent communication
- Problem-solving
- Driving Skills
- Active listening
- Customer service
- Multitasking
- Professionalism
- Microsoft windows
- First Aid/CPR
- Physical strength
Client Phone
(202) 956-8803
Client Email
client email@yahoo.com
Professional Development And Training
•Safety Training
•CPR/First Aid and AED
•Handcuff/ Baton/ OC Spray
Timeline
City Carrier Assistant
United States Post Office
01.2020 - Current
Armed Special Police Officer
Capital City Protective Services
08.2016 - 01.2020
Cashier
Antillian Trading Company
05.2014 - 07.2019
Standworker / Prep
Levy Restaurant
08.2011 - 08.2018
Diploma -
Spingarn Senior High School