Seqoiyah Taylor
North Little Rock,AR
Summary
To obtain a position as an active employee in a growing, reputable company where I can contribute my experience, proactive attitude, and positive atmosphere to help and improve the company and myself.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sutter Health
Little Rock
11.2022 - Current
- Resolve patient/provider inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Answer telephone line in response to patients/providers to schedule and register for upcoming appointments
- Point of contact for patients and providers assisting with inquiries regarding benefits,eligibility, and claims processing.
- Verify insurance coverage, obtain patient demographics, ensure necessary authorizations are obtained prior to patient visits, and troubleshoot any billing problems.
- Process credit,debit, and HSA/FSA payments through online payment system for physician and facility appointments.
Assistant Manager
The Tobacco Shoppe
North Little Rock, AR
02.2015 - 11.2022
- Assisted in opening and closing of retail location with handling deposits.
- Operated a cash register processing credit,debit, cash, and check transactions.
- Contributed to the profitability of retail operations by receiving,handling, and managing inventory merchandise and supplies in a timely manner.
- Kept open lines of communication with partners about new arrivals, order overages and shortages.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
FIS
Little Rock, AR
01.2010 - 02.2015
- Provided exceptional support while managing high call volumes in fast-paced environment.
- Took in-bound calls from cardholders and clients regarding dispute and fraud cases.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Built customer loyalty by placing follow-up calls for customers who reported cardholder issues.
Education
High School Diploma -
North Little Rock High School
North Little Rock05-2004
Skills
- Customer service
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Payment processing
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
Sutter Health
11.2022 - Current
Assistant Manager
The Tobacco Shoppe
02.2015 - 11.2022
Customer Service Representative
FIS
01.2010 - 02.2015
High School Diploma -
North Little Rock High School