Sienna Dutson
North Las Vegas,NV
Summary
Dedicated and driven individual with a strong work ethic. Possesses exceptional problem-solving abilities and a genuine eagerness to learn. Effective communication skills enable seamless collaboration with team members, making valuable contributions to overall success. Prepared to take on new challenges with unwavering dedication and enthusiasm to advance the objectives of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Foxtail Coffee Co.
Summerlin, NV
12.2024 - Current
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
Special Needs Caregiver
Private Family
Summerlin, NV
10.2024 - Current
- Arrives to work on time every day so mom can get to her workplace on time
- Prepares meals for the child and accompanies them as they eat
- Monitors all activity during screen time
- Offers hands-on, sensory activities to do throughout the day
- Clean up after child and tidy home
- Provide school engagement throughout the day
- Diffuses escalated situations with calmness and respect
- Creates a safe and comfortable environment for the child
Nanny (Full-time)
Private Family
Las Vegas, NV
08.2023 - 10.2024
- Provides customized and personalized childcare for their children in their home
- Administers one-on-one care and meets the physical, emotional, social, and intellectual needs of the children
- Contributes to a safe, caring, nurturing, and stimulating environment in which the children thrive and develop
- Keeps the children's areas neat and tidy and does the children's laundry
- Transports children to and from activities, grocery shops for the children, and plans the children's daily schedule
- May include additional household tasks, such as cleaning, cooking, housekeeping, and laundry
Customer Service Representative
BRH Incorporated
Las Vegas, NV
04.2022 - 06.2023
- Created a new customer database by entering customer information into a database
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Front Desk Receptionist
Aliante Animal Hospital
North Las Vegas, NV
09.2021 - 04.2022
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Created detailed reports on daily activities such as visitor traffic and call volumes for management review
Education
Nail Technology -
Euphoria Institue
Las Vegas High School -
Mountain Heights Academy
West Jordan, UT06.2022
Skills
- Customer service
- Restaurant experience
- Childcare
- Communication skills
- Time management
- Attention to detail
- Team player
Certification
- Driver's License
- Food Handler Certification
- First Aid Certification
- QMHP Certification
Timeline
Barista
Foxtail Coffee Co.
12.2024 - Current
Special Needs Caregiver
Private Family
10.2024 - Current
Nanny (Full-time)
Private Family
08.2023 - 10.2024
Customer Service Representative
BRH Incorporated
04.2022 - 06.2023
Front Desk Receptionist
Aliante Animal Hospital
09.2021 - 04.2022
High School -
Mountain Heights Academy
Nail Technology -
Euphoria Institue