Sequoia McKoy
Pittsburgh,PA
Overview
13
13
years of professional experience
Work History
Customer Service Representative
GRB LAW
2024.04 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Call Center Representative
Willis Tower Watson
2022.09 - 2024.02
- Resolved customer inquiries, achieving high satisfaction and improving retention rates through effective communication
- Handled complex issues, reducing resolution time and enhancing service efficiency
- Collaborated with team members, fostering a supportive environment and driving collective success
- Analyzed customer feedback, implementing changes that led to measurable improvements in service quality.
Collections Customer Service Representative II
Cardworks
2016.02 - 2021.11
- Make collections phone calls by identifying aged accounts and preparing correspondence to collect debts
- Handled customer inquiries, resolving issues swiftly, enhancing satisfaction and retention
- Processed transactions accurately, reducing errors and improving service efficiency
- Assisted in training new team members, fostering a collaborative and supportive environment
- Boosted client retention by expertly handling complex inquiries and issues.
Customer Service Representative
Ibex Global
2012.03 - 2016.01
- Handled customer inquiries, resolved issues, and ensured satisfaction, leading to measurable improvements in retention
- Achieved high customer satisfaction scores through effective problem-solving and communication skills
- Utilized CRM software to track customer interactions, resulting in efficient issue resolution and enhanced service quality.
Education
Associate Degree in Medical Assistance -
IMBC
Pittsburgh, PAHigh School Diploma -
Schenley High
Pittsburgh, PASkills
- Customer Service
- Computer Proficiency
- Inbound and Outbound Calls
- Time Management
Timeline
Customer Service Representative
GRB LAW
2024.04 - Current
Call Center Representative
Willis Tower Watson
2022.09 - 2024.02
Collections Customer Service Representative II
Cardworks
2016.02 - 2021.11
Customer Service Representative
Ibex Global
2012.03 - 2016.01
Associate Degree in Medical Assistance -
IMBC
High School Diploma -
Schenley High