Sequoia Webb

• Supervised daily operations to ensure smooth workflow in coffee shop environment.
• Trained and mentored new staff on customer service and coffee preparation techniques.
• Assisted in inventory management and ordering supplies for efficient stock levels.
• Developed schedules for team members to optimize coverage during peak hours.
• Implemented standard operating procedures to maintain quality and consistency in beverages.
• Resolved customer complaints promptly to enhance overall satisfaction and experience.

• Greeted clients and visitors with professionalism and warmth.
• Managed multi-line phone system, directing calls to appropriate staff.
• Scheduled appointments and maintained the calendar for staff.
• Prepared client files and documents for meetings and consultations.
• Facilitated communication between clients and legal team members effectively.
• Assisted in organizing office events and client meetings regularly.
• Ensured front desk area remained tidy and welcoming for visitors.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Processed payments and updated accounts to reflect balance changes.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

• Greeted clients and visitors with professionalism and warmth.
• Scheduled appointments and maintained calendar for staff.
• Ensured front desk area remained tidy and welcoming for visitors.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

.

• Maintained cleanliness and organization of work area and equipment.
• Provided exceptional customer service and created a welcoming environment.
• Operated espresso machines and grinders efficiently during peak hours.
• Handled cash transactions accurately and managed till operations.
• Prepared high-quality espresso beverages following established recipes.
• Assisted in training new baristas on beverage preparation techniques.
• Stocked supplies and ensured adequate inventory levels for smooth operations.
• Maintained calm demeanor during high-volume periods and special events.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Followed health, safety and sanitation guidelines to pass state inspections.