sequoyah edwards
Neosho,MO
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Taco Bell
Neosho, MO
04.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
Customer Service Cashier
Hardee's
Neosho, MO
08.2021 - 08.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
High School Diploma -
McDonald County High School
Anderson, Missouri06-2020
Skills
- Information Security
- Service Delivery Optimization
- Project Management
- Technical Support
- Complaint resolution
- Staffing coordination
- Sales Promotion
- Quality Assurance
- Training and mentoring
- Handling Escalations
- Conflict Management
- Deadline-oriented
Timeline
Customer Service Manager
Taco Bell
04.2024 - Current
Customer Service Cashier
Hardee's
08.2021 - 08.2022
High School Diploma -
McDonald County High School