Sera Wright
HUNTINGTONBEACH,CA
Summary
Customer-focused and dependable professional with strong communication, organization, and relationship-building skills. Experienced in providing excellent customer service, working effectively within team environments, and handling responsibilities with professionalism and attention to detail. Adaptable and eager to learn new systems, processes, and industry knowledge, with a strong ability to work independently while contributing positively to a team.
Overview
13
13
years of professional experience
Work History
Server
Marie Callenders Restaurant
Fountain Valley, CA
09.2013 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage service.
- Trained new staff on restaurant procedures and customer interaction techniques.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
Customer Service Attendant
The Wiltern
Los Angeles, CA
07.2022 - 08.2024
- Delivered exceptional customer service, resolving inquiries and concerns promptly.
- Streamlined ticketing processes, enhancing efficiency for event operations.
- Coordinated front-of-house activities, ensuring smooth guest experiences during events.
- Collaborated with team members to optimize workflow during high-volume events.
Shift Lead
Get Air Trampoline Park
Huntington Beach, CA
04.2014 - 01.2018
- Supervised daily operations, ensuring safety and cleanliness standards were consistently met.
- Trained and mentored team members on customer service and operational procedures.
- Coordinated schedules and assigned tasks to optimize workflow during peak hours.
- Resolved customer inquiries and complaints promptly, fostering a positive environment.
Education
High School Diploma -
Marina High School
Huntington Beach, CASkills
- Exceptional customer service
- Strong work ethic
- Critical thinking
- Relationship building
- Attention to detail
- Problem-solving
Timeline
Customer Service Attendant
The Wiltern
07.2022 - 08.2024
Shift Lead
Get Air Trampoline Park
04.2014 - 01.2018
Server
Marie Callenders Restaurant
09.2013 - Current
High School Diploma -
Marina High School