Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serafin Castro

Cicero,IL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Cashier Manager

Hyde Park Produce
Chicago, IL
05.2017 - Current
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Repack Manager

Goodness Greeness
Chicago, IL
08.2010 - 05.2017
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Morton East High Sch
Cicero, IL
06-2010

Skills

  • Issue Resolution
  • Time Management
  • Staff Training
  • Store Opening and Closing

Timeline

Cashier Manager

Hyde Park Produce
05.2017 - Current

Repack Manager

Goodness Greeness
08.2010 - 05.2017

High School Diploma -

Morton East High Sch

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Serafin Castro