Serah Fashanu
Princeton,TX
Summary
Health Information Technology specialists skilled in clinical informatics support, demonstrating strong team collaboration and organizational abilities. Proficient in documentation and communication, with a year of solid administrative experience in end-user support services. Exhibits commendable leadership and team spirit, goal-oriented with a determined approach to defining business and functional requirements for technology solutions in healthcare facilities. Possesses a fervent zeal and enthusiasm for accomplishing tasks.
Overview
3
3
years of professional experience
Work History
Epic Analyst
READING MEDICAL CENTER
PA
01.2024 - 06.2024
- Company Overview: REHABILITATION CENTER
- Elbow to elbow support in go-live
- Helped physicians and clinicians manage their patient assignments
- Trained on how to use treatment team
- Helped nurses and physicians create patient list
- Trained them on adding orders to their preference list
- Helped clinicians indicate their relevant problem for current admission
- Determined which home medication to order for the current stay
- Trained clinicians on how to order blood with the Order set
- Trained nurses on how to transfer a patient to another unit
- Walked clinicians through discharge process
- REHABILITATION CENTER
McKesson Paragon Application Analyst
SHANNON MEDICAL CENTER
TX
10.2023 - 12.2023
- Elbow to elbow support in go live
- Provided support with File building, documentation and project management of the system implementation which included Paragon Clinical Apps (Clinical Care Station, Pharmacy, Order Management, CPOE)
- Serve as the primary contact for the application design and address any issues that arise from the client
- Assisted the client with development of systems operations, policies, and application monitoring
- Assist the project team in developing, monitoring, and managing technology support and operational implementation work plans
- Trained physicians on comprehensive order entry
- Provided support on clinical decision support
- Trained physicians on how to use order entry authorization
- Complex order sets
- Helped with electronic signing and co-signing workflow support
- Workflow oriented order entry: integration with WebStation for Physicians
- Physician adoption reporting
- Information resource linking
Epic Support Analyst
NYU Langone Medical Center
New York
09.2023 - 10.2023
- Company Overview: Pediatrics and Family Medicine
- Trained end user on how to link order to an appointment
- Trained front desk on how to check in and check out patient
- Trained front desk on how to register new patient
- Trained end user on how to use the media manager to scan in a patient document
- Trained end user on how to make an appointment from the order tab
- Trained front desk on how make appointment from a referral tab
- Trained end user on how to enter new order into a patient’s chart
- Assisted front desk user with logging into Hyperspace
- Pediatrics and Family Medicine
Epic Consultant (Inpatient/ADT/Prelude/Radiant)
COMMUNITY HEALTH NETWORK
IN
07.2023 - 08.2023
- Trained end user on how to scan patients documents into media manager
- Trained front desk on how to cancel and reschedule appointments
- Supported Nurses on how to use patients chart to input patients details
- Supported Physicians on how to document patients details with charting
- Trained Physicians and Nurses on how to complete workflow
- Provided Front desk on how to Pre-admit a New Adult Patient
- Supported Radiologist with Imaging dashboard
- Trained front users on make appointment from the order tab
- Trained front desk on how to cancel and schedule appointment
- Trained front desk on pre-admit a patient
- Trained end user on how to pre-register a patient
- Communicated effectively during classroom training sessions
- Trained front desk on scheduling and registering new patient
- Train end users on how to check in a Medicare Patient
- Trained on how to schedule new patient
Epic Support Analyst
UCSF Medical Center
CA
01.2023 - 06.2023
- Company Overview: Pediatric Acute Care Center
- Trained the end users and front desk on registering new patient
- Trained front desk on how to check in and check out patient
- Elbow to elbow support on how to check in Medicare patient
- Trained front desk on how to take the copay for the insurance
- Help the front desk on how to navigate through the patient’s appointment desk
- Educated the front desk on how to link a referral to an appointment
- Trained end users on how to link orders to an upcoming appointment
- Trained front desk on how to link two or more appointments
- Pediatric Acute Care Center
Epic Elbow support Analyst
Mount Sinai Hospital
MD
10.2022 - 11.2022
- Company Overview: Go-live (Cadence)
- Provided elbow support in go-live
- Worked closely with the implementation and the application teams during the go-live process
- Assisted users on how cancel, copy appointment information forward, and reschedule appointments
- Assisted end users on how to schedule and register a new patient
- Provided elbow support to users on how to check in a patient with incorrect registration information, correct coverage and guarantor information
- Provided end users elbow support on how to check in patient with outdated coverage information and update coverage information
- Trained front desk on how to check out a patient appointment
- Educate users on how to add patients to the wait list and schedule wait list appointments
- Trained front desk users on how to combine billing information by merging two guarantor accounts
- Go-live (Cadence)
Epic Elbow support Analyst
Catholic Health Partners
Chicago
08.2022 - 09.2022
- Company Overview: Go-live (Ambulatory)
- Provided front desk staff with how to check in a patient with outdated coverage information
- Provide support for go-lives, participated in post go-lives assessments and optimization
- Configured records in both hyperspace and text sides
- Provided elbow support to end users on the use and simplification of In Basket
- Educated nursing staff and physician on how to use charting tool
- Provided elbow support to end users on how to room patient and result point of care test
- Trained end users on how to document and administer immunization and enter additional vital information
- Assisted end users on how to use personalized charting templates to save time
- Educated end users on how to review patient's medications
- Go-live (Ambulatory)
Epic Credentialed Trainer Inpatient/Clindoc
University of Minnesota Medical Center Fairview
MN
06.2021 - 07.2022
- Provided elbow support during go-live
- Trained on merging two guarantors account
- Educated on how to check in patients for appointment
- Trained Physicians on how to send messages using inbasket, and also document using the navigators
- Train Clinicians on how to acknowledge and modify orders in Clindoc under physician instructions
- Provide elbow support to clinicians during go-live
- Train Clinicians on how to document workflows using the navigators activities
- Train Nurses on how to document Medication Administration in the MAR activity
- Teach the L and D Nurses how to use the L and D grease board and Manager to track the status of patients in the Labor and Delivery unit
- Trained Physicians on how to enter Orders using the Order management activity
- Trained Physicians on how to send messages using inbasket, and also document using the navigators
- Trained Physicians on how to document SOAP notes and also write notes using smart tools
- (smart-phrase, smart-text and smart links)
Education
High School Diploma -
Olorunkole Grammar School
Nigeria07.1999
BSc - Health Administration
MORGAN STATE UNIVERSITY
Baltimore, MDSkills
- Proficient at Microsoft packages including Microsoft word, Microsoft excel, PowerPoint
Training
- Epic Care Ambulatory
- Credentialed Training in Cadence
- Epic Care Inpatient/Clindoc/ CPOE
- Radiant/ADT-Prelude
- Optime
- Mckesson
Timeline
Epic Analyst
READING MEDICAL CENTER
01.2024 - 06.2024
McKesson Paragon Application Analyst
SHANNON MEDICAL CENTER
10.2023 - 12.2023
Epic Support Analyst
NYU Langone Medical Center
09.2023 - 10.2023
Epic Consultant (Inpatient/ADT/Prelude/Radiant)
COMMUNITY HEALTH NETWORK
07.2023 - 08.2023
Epic Support Analyst
UCSF Medical Center
01.2023 - 06.2023
Epic Elbow support Analyst
Mount Sinai Hospital
10.2022 - 11.2022
Epic Elbow support Analyst
Catholic Health Partners
08.2022 - 09.2022
Epic Credentialed Trainer Inpatient/Clindoc
University of Minnesota Medical Center Fairview
06.2021 - 07.2022
High School Diploma -
Olorunkole Grammar School
BSc - Health Administration
MORGAN STATE UNIVERSITY
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