Seraphah M.
Pittsburgh,PA
Summary
Versatile management professional and experienced store manager with a proven ability to enhance guest experiences. Recognized expertise in strategic recruitment, team collaboration, and delivering personalized solutions. Demonstrated success in surpassing KPI goals, orchestrating daily operations, and optimizing financial performance in multiple store locations. As my resume indicates my efforts and talents have contributed to a well-rounded approach in achieving organizational excellence and and I am eager to leverage my skills to foster a vibrant community.
Overview
8
8
years of professional experience
Work History
Visual Merchandising and Marketing Manager
Urban Outfitters
Pittsburgh, PA
11.2019 - Current
- Helped develop marketing plans to meet KPI goals.
- Implemented guest experience strategies to increase sales and conversion rates.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with diverse team members.
- Handled complaints from customers by empathetically listening, recording details, and offering solutions.
- Coordinated with team to create KPI goals, meet deadlines, and maximize sales profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Managed store budgets including staffing hours and spend accounts.
- Organized training workshops for employees on topics such as communication techniques and conflict resolution skills.
- Planned and hosted trade shows/special events to create unique elevated shopping
- Analyzed consumer trends and store performance to make projections and goals.
- Worked closely with customers to develop personalized solutions that met guests’ aesthetics, needs, and wants.
- Built and merchandised displays according to the latest trends and sales by sku reports.
Selling/Brand Marketing Intern
Louis Anthony Jewelers
Pittsburgh, PA
05.2017 - 08.2019
- Interacted in buyer meetings with investors and selling interactions with customers.
- Assisted in the selection of high end jewelry, watches, and luxury home decor.
- Reimagined displays according to current trends and merchandising strategies.
- Helped supervise store budgeting to effectively utilize allotted resources
- Contributed to the planning and execution of store events and team bonding activities
- Photographed jewelry and gemstones for website and catalog
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Researched, identified and contacted potential vendors for event services.
Education
Oakland Catholic High School
Pittsburgh, PABusiness Administration And Management
Duquesne University
Pittsburgh, PABiomedical Engineering
University of Akron
Akron, OHSkills
- Team Building and Leadership
- Customer Relations
- Event Management
- Problem Solving
- Verbal and Written Communication
- Marketing Management
- Budgeting and Cost Control
- Microsoft Office
- Google Docs
- POS systems
- Budgeting
- Money tracking/counting
- Scheduling
- Office Management
- Employee Training
- Talent Recruitment
- Customer Service Management
- Shift Scheduling
- Payroll
- KPI Analysis
Timeline
Visual Merchandising and Marketing Manager
Urban Outfitters
11.2019 - Current
Selling/Brand Marketing Intern
Louis Anthony Jewelers
05.2017 - 08.2019
Oakland Catholic High School
Business Administration And Management
Duquesne University
Biomedical Engineering
University of Akron