Seraphina Moore
Plano,TX
Summary
Detail-oriented and organized manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Considered a talented leader and driven problem solver.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGER
TOLL BROTHERS APARTMENT LIVING
02.2022 - Current
- Provide leadership and guidance to all office, leasing and service personnel
- Prepare reports and analyze data in order to make appropriate recommendations and conclusions
- Implemented and oversee effective strategic leasing strategies to enable the property to meet and exceed leasing, and NOI goals
- Monitor the local market and make pricing recommendations to senior management
- Develop and execute short- and long -term marketing plans to achieve and sustain occupancy and preleasing goals.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Collected, completed and processed lease applications.
ASSISTANT PROPERTY MANAGER
JLB PARTNERS
01.2021 - 12.2022
- Addressed and resolved complaints, concerns, and service requirements to deliver prompt remedial action
- Collected monthly assessments, rental fees, deposits, and payments
- Minimize delinquency through consistent follow-up including phone calls, emails, letters, and personal visits
- Processed weekly invoices promptly
- Handled all security deposit refunds and final account statements
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Process Account Month End Reports for the community Monthly Financial Calls.
LEASING DIRECTOR
JLB PARTNERS
05.2019 - 12.2020
- Managed daily and weekly marketing and leasing reports
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications
- Drafted comprehensive marketing and leasing plans
- Experienced in various types of properties including new construction, luxury apartments
- Created and maintained newsletter to keep residents aware of upcoming events and activities
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys
Education
Business Administration
Collin County Community College District
Plano, TX09.2019
High School Diploma -
Rowlett High School
Rowlett, TX01.2014
Skills
- Performance Optimization Strategies
- Tenant Communication Skills
- Fair Housing Laws Knowledge
- Leasing Reports
- Rental Pricing Strategies
- Resident Relations
- Maintaining Closing Ratios
Certification
- Top Leaser of the Year (2019)
- Rookie of the Year (2022)
- Rising Star of the Year (2022)
Timeline
PROPERTY MANAGER
TOLL BROTHERS APARTMENT LIVING
02.2022 - Current
ASSISTANT PROPERTY MANAGER
JLB PARTNERS
01.2021 - 12.2022
LEASING DIRECTOR
JLB PARTNERS
05.2019 - 12.2020
Business Administration
Collin County Community College District
High School Diploma -
Rowlett High School
- Top Leaser of the Year (2019)
- Rookie of the Year (2022)
- Rising Star of the Year (2022)
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