Sereen Ourani

Quintessa Sales Agent is responsible for generating leads, developing strong client connections, and converting prospects into customers. I was also responsible for engaging with potential clients, understanding their needs, and proposing solutions that complement Quintessa's offerings.

Key responsibilities:

• Included contacting and following up with prospective clients by phone, email, and in-person meetings.
• To convert company-provided leads into signed clients by delivering specialized solutions.
• Build long-term relationships with clients to assure satisfaction and encourage repeat business.
• Achieve or exceed individual and team sales targets and quotas.
• Product Knowledge: Stay up-to-date on corporate services and industry trends to successfully communicate benefits to clients.
• Utilized platforms such as Slack for team communication and coordination, and TalkDesk for managing customer interactions and calls, ensuring smooth operations and effective customer service
• Collaborate with marketing and customer service teams to provide smooth customer onboarding and service delivery.
• Gather customer feedback to improve sales processes and share findings with the marketing team.

• Successfully built and managed a diverse client portfolio, providing personalized insurance solutions tailored to individual needs
• Developed strong relationships through exceptional communication, active listening, and empathetic understanding, resulting in high client satisfaction and retention
• Consistently achieved and exceeded sales targets through effective marketing strategies, comprehensive product knowledge, and persuasive negotiation skills
• Demonstrated a keen ability to adapt to industry changes and navigate complex insurance regulations with professionalism and integrity