Serena Ahmed
Portland,OR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Hair Stylist
Self Employed
03.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele base through exceptional customer service and attention to detail in styling techniques.
- Processed payments.
- Enhanced client satisfaction by providing personalized styles, home maintenance and product recommendations.
- Determined appropriate hair treatments based on conditions and textures.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Direct Support Professional Caregiver
EQC Homecare Facility
11.2021 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Ground Package Handler
U.P.S
12.2019 - 07.2020
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
- Followed verbal and written instructions to properly move and ship products.
- Loaded packages onto conveyor belts while paying close attention to labels for accurate routing and delivery.
- Collaborated with team members to complete daily tasks efficiently, resulting in increased overall productivity.
Ramp Agent
McGee Air Services Airline
07.2019 - 02.2020
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for numerous daily flights.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
Care Giver
Brookdale Assisted Living
03.2017 - 11.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Benson High School
Portland OR06-2019
Skills
- Customer service
- Appointment scheduling
- Team collaboration
- Attention to detail
- Client relations
- Conflict resolution
Timeline
Hair Stylist
Self Employed
03.2023 - Current
Direct Support Professional Caregiver
EQC Homecare Facility
11.2021 - 03.2023
Ground Package Handler
U.P.S
12.2019 - 07.2020
Ramp Agent
McGee Air Services Airline
07.2019 - 02.2020
Care Giver
Brookdale Assisted Living
03.2017 - 11.2019
High School Diploma -
Benson High School
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