Serena Baldillez
3237 Willing Ave
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Bro’s. Proven ability to thrive in high-volume dining environments, effectively multitasking while enhancing guest experiences. Adapt at suggestive selling and resolving customer complaints, ensuring satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Server
Buffalo Bro’s
Fort Worth, TX
08.2024 - Current
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Managed table assignments to optimize seating efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area for guest comfort.
- Adapted quickly to changing environments and diverse customer needs.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Stockyards Hotel and Management
Fort Worth, TX
11.2018 - Current
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Provided excellent customer service by engaging with patrons and addressing their needs promptly.
- Operated cash register and processed transactions accurately for a seamless checkout experience.
- Implemented inventory management practices to track supplies and reduce waste effectively.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Pluckers
Fort Worth, TX
08.2023 - 10.2024
Assistant Manager
Panda Express Restaurant
11.2019 - 04.2024
- Supported daily operations by coordinating staff schedules and managing inventory levels.
- Assisted in training new employees on service protocols and food safety standards.
- Ensured compliance with health regulations through regular inspections and employee training sessions.
- Monitored staff performance to maintain high operational standards and foster team development.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
O D Wyatt High School
Fort Worth, TX07.2022
Skills
- Strong work ethic
- Customer service
- High volume dining
- Multitasking
- Table bussing
- Suggestive selling
Timeline
Server
Buffalo Bro’s
08.2024 - Current
Server
Pluckers
08.2023 - 10.2024
Assistant Manager
Panda Express Restaurant
11.2019 - 04.2024
Bartender
Stockyards Hotel and Management
11.2018 - Current
High School Diploma -
O D Wyatt High School