Serena Barnes
Oklahoma City
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Account Manager
S&W Transport And Courier Services, LLC
2017.10 - 2023.07
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
Operations Manager
Swag Courier Services, LLC
2019.07 - 2023.03
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Associate of Applied Science - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WIAssociate of Applied Science - Early Childhood Special Education
Milwaukee Area Technical College
Milwaukee, WI05.2015
Skills
- Business Development
- Business Negotiation
- Time Management
- Strategic Planning
- Payment Collecting
- Accounts Payable and Accounts Receivable
- Expense Control
Timeline
Operations Manager
Swag Courier Services, LLC
2019.07 - 2023.03
Account Manager
S&W Transport And Courier Services, LLC
2017.10 - 2023.07
Associate of Applied Science - Business Administration And Management
Milwaukee Area Technical College
Associate of Applied Science - Early Childhood Special Education
Milwaukee Area Technical College
Similar Profiles
Shibili HassanShibili Hassan
Supply Chain Manager at Apex express courier services LLCSupply Chain Manager at Apex express courier services LLC
DWAYNE DUNCANDWAYNE DUNCAN
Medical Courier at Vanpar Courier Services LLCMedical Courier at Vanpar Courier Services LLC
Brittany GeorgeBrittany George
Medical Courier at Heart2Heart Courier Services LLCMedical Courier at Heart2Heart Courier Services LLC