Serena Barnes
Oklahoma City
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Account Manager
S&W Transport And Courier Services, LLC
10.2017 - 07.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
Operations Manager
Swag Courier Services, LLC
07.2019 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Associate of Applied Science - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WIAssociate of Applied Science - Early Childhood Special Education
Milwaukee Area Technical College
Milwaukee, WI05.2015
Skills
- Business Development
- Business Negotiation
- Time Management
- Strategic Planning
- Payment Collecting
- Accounts Payable and Accounts Receivable
- Expense Control
Timeline
Operations Manager
Swag Courier Services, LLC
07.2019 - 03.2023
Account Manager
S&W Transport And Courier Services, LLC
10.2017 - 07.2023
Associate of Applied Science - Business Administration And Management
Milwaukee Area Technical College
Associate of Applied Science - Early Childhood Special Education
Milwaukee Area Technical College
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