Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Carlson

Spanaway

Summary

Energetic and friendly experienced customer service representative with 8+ years of experience resolving customer inquiries ranging anywhere from simple to complex. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

9
9
years of professional experience

Work History

Daycare Teacher

Kreative Kidz
12.2023 - Current
  • - Create a warm and welcoming environment while developing age-appropriate curriculum aligned with state guidelines.
  • - Lead daily activities including circle time, arts and crafts, storytime, and outdoor play to encourage learning and social development.
  • - Collaborate with parents and teachers to monitor progress and tailor support to each child’s needs.
  • - Maintain accurate records of attendance, incidents, and milestones.

Merchandiser

SAS Retail Services
08.2022 - 04.2023
  • - Built and maintained store displays and fixtures using schematic/plan-o-grams.
  • - Communicated effectively with store teams to complete projects on time.
  • - Strengthened customer engagement through excellent service and professional presentation.

Amazon Fulfillment Associate (Seasonal)

Amazon.com
10.2020 - 01.2021
  • - Picked and packed customer orders across multiple warehouse levels.
  • - Safely converted raw materials into shippable goods using automated and manual packaging methods.
  • - Ensured adherence to safety, quality, and production standards.

Barista

Gold Rush Espresso
09.2018 - 10.2020
  • - Prepared beverages and food orders quickly and accurately to customer specifications.
  • - Created personalized beverages for customers with special requests.
  • - Maintained a clean and sanitary workspace and managed daily cash handling.

Sandwich Artist

Subway
03.2017 - 03.2018
  • - Prepared sandwiches and baked bread/cookies according to quality standards.
  • - Ensured compliance with food safety guidelines.
  • - Balanced register and provided excellent customer service.

Customer Service Associate (Seasonal)

Kohl’s
09.2017 - 01.2018
  • - Assisted customers with returns, exchanges, and credit card payments.
  • - Processed cash and check deposits accurately.
  • - Organized merchandise and balanced registers daily.

Education

GED -

Clover Park Technical College
Lakewood, WA

Skills

  • Customer Service & Support
  • Cash Handling & POS Systems
  • Team Collaboration
  • Merchandising & Inventory Management
  • Childcare & Curriculum Development
  • Problem Solving & Conflict Resolution

Timeline

Daycare Teacher

Kreative Kidz
12.2023 - Current

Merchandiser

SAS Retail Services
08.2022 - 04.2023

Amazon Fulfillment Associate (Seasonal)

Amazon.com
10.2020 - 01.2021

Barista

Gold Rush Espresso
09.2018 - 10.2020

Customer Service Associate (Seasonal)

Kohl’s
09.2017 - 01.2018

Sandwich Artist

Subway
03.2017 - 03.2018

GED -

Clover Park Technical College

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