Serena Haugen
Las Vegas,NV
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Pt’s Wings and Sports
Las Vegas, NV
03.2022 - 12.2025
- Cultivated memorable dining experiences by ensuring attentive service and swiftly addressing customer concerns.
- Leveraged upselling strategies and promotional initiatives to consistently exceed established sales targets.
- Coordinated service operations for multiple tables, maintaining high standards of order accuracy and prompt delivery.
- Analyzed customer feedback to proactively identify and effectively resolve issues, demonstrating strong conflict resolution capabilities.
Shift Manager
Romano’s Macaroni Grill
Las Vegas, NV
04.2021 - 07.2024
- Managed daily shift activities, aligning team efforts to consistently meet service excellence.
- Supervised operational processes for front-of-house and back-of-house staff, enhancing overall efficiency in restaurant management.
- Utilized effective communication skills to resolve customer issues, consistently contributing to elevated satisfaction levels.
- Implemented training programs and performance evaluations to uphold exceptional service quality.
- Conducted regular inspections and assessments to maintain adherence to health and safety standards, fostering a safe and hygienic atmosphere.
Server
Giamela’s Lamplighter
Chatsworth, CA
05.2016 - 01.2020
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Oversaw opening and closing duties, ensuring dining area readiness for seamless service transitions.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
- Facilitated collaboration with kitchen staff to optimize food preparation and presentation processes.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CA06.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Pt’s Wings and Sports
03.2022 - 12.2025
Shift Manager
Romano’s Macaroni Grill
04.2021 - 07.2024
Server
Giamela’s Lamplighter
05.2016 - 01.2020
High School Diploma -
Chatsworth High School