Open To Work
SERENA HILTON
Human Services
El Paso,TX
Summary
Human services professional with expertise in case management and care planning. Demonstrates strong communication skills and a commitment to team collaboration, consistently achieving organizational goals. Focused on client advocacy and strategic planning to drive impactful outcomes. Dedicated to continuous learning and adapting to new challenges in diverse environments.
Overview
6
6
years of professional experience
Work History
Court Appointed Advocate Volunteer
CASA of El Paso
El Paso
10.2020 - Current
- Advocated for children's best interests during hearings and mediation sessions.
- Developed case strategy plans based on the evidence presented by clients' witnesses.
- Managed case files to maintain accurate records and documentation for proceedings.
Program Coordinator
Communities In Schools
El Paso
08.2021 - 06.2023
- Facilitated workshops and training sessions for staff and volunteers to enhance skills.
- Managed stakeholder communication to improve collaboration efforts across programs.
- Organized community events to promote engagement and support available services.
- Collected and analyzed data to guide program development strategies effectively.
- Provided guidance to program participants navigating resources, services, and opportunities.
- Identified improvement areas to increase operational efficiency and effectiveness.
- Communicated with clients, families, and service providers to deliver comprehensive support.
- Delivered support services including assessment, information referral, advocacy, crisis intervention, and follow-ups.
Education
Bachelor of Arts - HUMAN SERVICES MANAGEMENT
University of Phoenix
Tempe, AZ09-2018
Skills
- Case management and care planning
- Client advocacy and family engagement
- Documentation proficiency
- Effective communication
- Team collaboration
- Strategic planning and stakeholder engagement
- Customer service excellence
- CRM software and Microsoft Office
Languages
English
Native language
Bilingual Resources
Professional
A1
Timeline
Program Coordinator
Communities In Schools
08.2021 - 06.2023
Court Appointed Advocate Volunteer
CASA of El Paso
10.2020 - Current
Bachelor of Arts - HUMAN SERVICES MANAGEMENT
University of Phoenix