Serena James
Houston,Texas
Summary
Organized and motivated psychology graduate who efficiently manages multiple projects simultaneously while adhering to strict deadlines. Experience delivering excellent customer service and administrative duties, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, database maintenance, and effective communication.
Overview
6
6
years of professional experience
Work History
Desk Assistant
University of Houston’s Quad Dormitory
05.2022 - Current
- Managed front desk and clerical tasks independently and efficiently
- Answered calls promptly and redirected them with proficient knowledge of campus resources
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Supported team members with administrative tasks such as copying and printing to increase overall productivity.
- Facilitated communication between professional and desk staff by acting as a liaison, relaying relevant information accurately and efficiently.
Research Assistant
The University of Houston Cognitive Development Laboratory
06.2023 - 08.2023
- Scheduled participants and accurately coordinated different schedules
- Administered the Peabody Picture Vocabulary Test (PPVT-4) and the Expressive Vocabulary Test (EVT-2)
- Completed Behavioral Analysis coding assignments that measured various types of attention.
- Assisted in study sessions that utilized head cameras and eye-tracking software.
Research Assistant
The University of Houston RESTORE Laboratory
06.2022 - 06.2023
- Independently ran baseline and follow-up appointments with participants, including administering psychiatric questionnaires.
- Performed daily data entry, appointment scheduling, filing, and handling of sensitive information.
- Created new, more efficient, organizational methods for storing data physically and digitally for the study to enhance productivity.
- Trained junior researchers on study and appointment protocols to ensure the study ran smoothly.
Student Assistant
University of Houston’s Children’s Learning Center
10.2021 - 05.2022
- Proactively and efficiently completed tasks such as cleaning, office work, and activities for children
- Organized recreational and educational activities that enhanced social skills
- Assisted in teaching basic literacy, counting, hygiene, and motor skills to 6-8 students at a time.
- Created an engaging environment by showing enthusiasm, singing songs, and involving the children in the activities.
- Promoted emotional well-being through empathetic communication, patience, and consistent support during challenging moments.
Shift Leader
Tropical Smoothie Café
07.2018 - 10.2019
- Showed initiative and responsibility resulting in getting promoted to shift lead within 8 months
- Guaranteed customer service was the top priority making my shift the highest-rated by customers
- Entrusted to open and close the store with no immediate supervision
- Delegated tasks to ensure the café ran smoothly and efficiently
- Accuracy in taking orders increased customer satisfaction and happiness
- Balanced cash drawer at the start and end of every shift.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, Texas12.2023
Skills
- Excellent customer service
- Time management
- Microsoft Office
- Active listening
- Self-control
- Patient
- Problem-solving
- Helpful
- Communicative
- Proactive
- Detail-oriented
- Organized
Timeline
Research Assistant
The University of Houston Cognitive Development Laboratory
06.2023 - 08.2023
Research Assistant
The University of Houston RESTORE Laboratory
06.2022 - 06.2023
Desk Assistant
University of Houston’s Quad Dormitory
05.2022 - Current
Student Assistant
University of Houston’s Children’s Learning Center
10.2021 - 05.2022
Shift Leader
Tropical Smoothie Café
07.2018 - 10.2019
Bachelor of Arts - Psychology
University of Houston
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