Serena Martinez
Albuquerque,NM
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Triana Tapas
Albuquerque, NM
09.2024 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus and answered questions regarding items.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bartender
66 acres craft kitchen
Albuquerque, NM
05.2023 - 02.2024
- Make and prepare cocktails using fresh ingredients
- Serve customers at the bar and some tables
- Make and pour all drinks for servers in restaurant
- Squeeze juices
- Makes simple syrups and shrubs
- Cut and prepare all garnish
- Serve beer and change kegs
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Processed payments accurately and efficiently with POS system.
- Effectively multitasked within fast-paced environment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Server/Waiter
THE COOPERAGE
Albuquerque, NM
04.2018 - 03.2020
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Informed customers of daily specials and signature menu items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
Server/Waiter
MARIO'S PIZZA
Albuquerque, NM
06.2017 - 04.2018
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Accurately recorded orders on cash register and point-of-sale system.
Head Bartender
De colores
Los Alamos, NM
05.2007 - 08.2016
- Managed accurate bar tabs and processed cash and credit card transactions.
- Handled food orders from customers seated at the bar.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Checked identification of patrons who appeared under age 30.
- Upsold customers from shelf to premium brands to help boost sales.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Ensured accurate cash handling procedures were followed at all times.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Server/Bartender
The Manhattan Project
Los Alamos, NM
04.2014 - 06.2016
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Filled condiments and napkin containers during slack periods.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High school diploma -
Skills
- Cashiering
- Cash Handling
- Food Preparation
- Food Service
- Serving Experience
- Catering
- Busser
- Restaurant Experience
- Bartending
- Upselling
- POS
- Banquet Experience
- Merchandising
- Time management
- Customer service
- Task prioritization
Certification
- Driver's License, 01/01/22, 01/01/27, 033835132
- Alcohol servers permit, 04/01/23, 04/01/26, 519207
Assessments
- Bartending, Proficient, 05/01/23
- Food service: Customer situations, Proficient, 05/01/23
- Work motivation, Proficient, 02/01/23
- Work style: Reliability, Proficient, 02/01/23
Timeline
Server
Triana Tapas
09.2024 - Current
Bartender
66 acres craft kitchen
05.2023 - 02.2024
Server/Waiter
THE COOPERAGE
04.2018 - 03.2020
Server/Waiter
MARIO'S PIZZA
06.2017 - 04.2018
Server/Bartender
The Manhattan Project
04.2014 - 06.2016
Head Bartender
De colores
05.2007 - 08.2016