Serena Martinez
Goffstown
Summary
Hands-on Banquet Manager overseeing successful set up of functions, meetings, and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banquet Manager
Manchester Country Club
Bedford
07.2024 - Current
- Coordinated banquet events from setup to breakdown to ensure smooth operations.
- Monitored guest satisfaction during events to address any concerns promptly.
- Organized, scheduled and supervised staff for banquets.
- Led food service for every banquet.
- Monitored banquet equipment condition, arranging for maintenance or replacements as needed.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Delegated work to staff, setting priorities and goals.
Banquet Manager/ Sales Coordinator
Hotel Providence
Providence
06.2023 - 07.2024
- Attended detail meeting with clients
- Created Banquet Event Orders with necessary information for banquets success
- Ran Wedding Ceremony rehearsals with clients
- Led private wedding tastings with clients
- Set up and broke down conference and banquet rooms to meet facility standards and specifications
- Directed and managed banquet functions
- Hired, trained, and scheduled staff to maintain adequate coverage for successful operations
Education
Bachelor of Science - Restaurant, Food, and Beverage Management, Event Management
JOHNSON & WALES UNIVERSITY
Providence, RI05.2023
Skills
- Event management
- Attention to detail
- Food safety and sanitation
- Menu planning
- Task delegation
- Customer relationship management
Affiliations
Live Events Association, JWU Chapter Vice President, 2022-2023
Certification
- Food Safety Manager
- ServSafe Allergen
- ServSafe Alcohol
Timeline
Banquet Manager
Manchester Country Club
07.2024 - Current
Banquet Manager/ Sales Coordinator
Hotel Providence
06.2023 - 07.2024
Bachelor of Science - Restaurant, Food, and Beverage Management, Event Management
JOHNSON & WALES UNIVERSITY
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