Serena Miliku
Boston,MA
Summary
Effective team player recognized for outstanding customer service across multiple roles. Excels in fast-paced settings, showcasing strong multitasking and communication skills. Detail-oriented and organized, with a focus on team success and personal growth. Maintains a positive outlook and a commitment to ongoing professional development.
Overview
3
3
years of professional experience
Work History
Receptionist/Veterinary Technician
Hope St Veterinary Group
01.2020 - 01.2023
- Managed approximately 30 incoming calls, emails, and faxes daily from customers.
- Scheduled appointments and assisted with administrative tasks
- Greeted customers and provided excellent customer service
- Took customer orders and processed payments using the cash register
- Trained new employees
- Assisted the veterinarian with surgical procedures
- Provided excellent patient care
- Kept stations stocked and ready for use to maximize productivity
- Maintained cleanliness and organization of treatment/surgical areas
Cashier
Walter Stewart’s Market
12.2021 - 05.2022
- Operated the cash register to calculate accurate change for customers
- Processed an average of 40 customer transactions each day
- Coordinated with the Grocery Bagger to package all purchases safely
- Directed customers to various sections of the store
- Stocked shelves each day to ensure they remained filled with products
- Balanced the cash registers at the end of the day
Restaurant Hostess & Cashier
Kouzina Greek Taverna & Bar
04.2021 - 11.2021
- Greeted customers and provided excellent customer service
- Provided unparalleled service to maintain a highly loyal clientele
- Managed hosting and cashier duties efficiently in a busy restaurant environment
- Took approximately 50 customer orders and payments using the cash register
- Organized food preparation stations and regularly replenished supplies
- Kept stations stocked and ready for use to maximize productivity
- Maintained cleanliness and organization of the food preparation area, counter area, and dining space
- Adept multi-tasker able to handle a high volume of preparation and cleaning tasks quickly and accurately
- Food safety knowledge, multitasking, attention to detail, and teamwork
Education
Bachelor of Arts - Psychology
University of Massachusetts Boston
Boston, MA05.2027
High School -
Westhill High School
Stamford, CT05.2022
Skills
- Strong work ethic and teamwork
- Customer service excellence
- Effective communication and presentation
- Courteous and positive demeanor
- Organizational and time management
- Telephone and data entry proficiency
- Administrative and scheduling expertise
- Leadership & problem solving
- Multitasking and prioritization skills
- Attention to detail
- Professional & courteous
- Computer technology proficiency
- Social media management (LinkedIn, Facebook, Twitter, Instagram)
- Microsoft Office and Google Drive expertise
Languages
Albanian
Native or Bilingual
Interests
- Walking and Hiking
- Volunteer Work
- Cooking and Baking
- Music and Travel
Timeline
Cashier
Walter Stewart’s Market
12.2021 - 05.2022
Restaurant Hostess & Cashier
Kouzina Greek Taverna & Bar
04.2021 - 11.2021
Receptionist/Veterinary Technician
Hope St Veterinary Group
01.2020 - 01.2023
Bachelor of Arts - Psychology
University of Massachusetts Boston
High School -
Westhill High School
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