Serena Mosley
Dyersburg,TN
Summary
Sales professional with experience in wireless sales, retail, and customer service. Skilled in building customer relationships and consistently meeting sales goals. Strong communication and problem-solving skills with solid technology knowledge. Adaptable and goal-oriented, focused on providing a positive customer experience and supporting team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Victra Verizon Wireless
Dyersburg, TN
09.2025 - Current
- Assist customers with wireless device purchases, upgrades, and service plan selections based on their needs
- Meet and exceed sales goals through product recommendations, upselling, and customer relationship building
- Demonstrate knowledge of mobile devices, accessories, and Verizon services while providing a high-quality customer experience
Loan Specialist
Credit Central, LLC
01.2022 - 08.2025
- Assisted customers with loan applications, payment processing, and account inquiries while providing professional customer service
- Evaluated applicant information and verified documentation to support lending decisions and ensure policy compliance
- Maintained accurate customer records, collected payments, and helped achieve branch performance goals through sales and collection efforts
To-go Specialist
Olive Garden
01.2020 - 11.2022
- Prioritized workloads in a fast-paced environment for the goal of guest satisfaction
- Communicated orders effectively to kitchen staff to ensure that guests were being served in a timely manner
- Kept register accurate through correct billing, payment processing and cash management practices
Sales and Support Generalist
Victoria's Secret
Jackson TN
10.2017 - 05.2019
- Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth
- Trained and developed new hires in company processes, product knowledge customer service and selling techniques
- Monitored and replenished display inventory and restructured according to available stock
Education
BBA - Marketing Management
The University of Memphis
05.2026
High School - undefined
Dyer County High School
05.2016
Skills
- Customer Relationship Building
- Sales Performance
- Communication
- Upselling & Cross-Selling
- Problem-Solving
- Technology Knowledge
- Cash Handling
Certification
- Licensed Insurance Sales Agent
- IRS Registered Tax Preparer (PTIN Holder)
Timeline
Sales Representative
Victra Verizon Wireless
09.2025 - Current
Loan Specialist
Credit Central, LLC
01.2022 - 08.2025
To-go Specialist
Olive Garden
01.2020 - 11.2022
Sales and Support Generalist
Victoria's Secret
10.2017 - 05.2019
High School - undefined
Dyer County High School
BBA - Marketing Management
The University of Memphis