Serena Nunez
Piedmont,OK
Summary
Results-driven healthcare operations professional with extensive experience in personnel administration and medical readiness. Skilled in effective communication, time management, and adaptability, contributing to successful large-scale exercises and ensuring compliance across multiple healthcare environments.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Healthcare Administration & Operations Leader
US Army
Fort Carson, Colorado
02.2024 - 08.2026
- Oversaw personnel administration and medical readiness training to ensure operational preparedness.
- Managed brigade-level medical profiles and delivered biweekly readiness reports to healthcare providers and command leadership.
- Coordinated patient administration operations, tracking incoming/outgoing patients and ensuring accurate documentation for compliance.
- Supported large-scale exercises, including Pinyon Canyon, Joint Readiness Training Center, and Rodriguez Live Fire Complex.
- Led a platoon of 20 soldiers throughout nine-month deployment in Korea.
Healthcare Administration
US Army
Arlington, VA
04.2021 - 02.2024
- Managed medical records for military personnel and senior officials within Department of Defense at the Pentagon.
- Supervised three contract employees, ensuring effective record management and compliance with Department of Defense standards.
- Contributed to covid mission at Pentagon by managing all documentation for records.
- Managed front desk operations, answering phone calls and assisting patients with medical forms to enhance patient experience.
- Executed copying and scanning of documents to ensure accurate record-keeping.
- Participated in meetings to update stakeholders on record management processes, facilitating informed decision-making.
Healthcare Administration
US Army
Fort Irwin, California
03.2015 - 05.2017
- Provided timely support for labor and delivery unit requests, facilitating smooth operations and patient care.
- Managed medical records for military personnel, ensuring accurate documentation and assisting patients with medical forms.
- Recorded births in hospital system and collected newborn legal documentation accurately.
- Executed front desk responsibilities, answering phone calls and efficiently addressing patient queries.
Education
Healthcare Administration
Platt College
Ontario, CA 10.2019 - 04.2021
Chino High School
Chino, CASkills
- Healthcare compliance
- EHR management
- Medical operations
- Healthcare data analysis
- Patient administration
- Computer literacy
- Leadership abilities
- Time management skills
- Adaptability and flexibility
- Effective communication
Timeline
Healthcare Administration & Operations Leader
US Army
02.2024 - 08.2026
Healthcare Administration
US Army
04.2021 - 02.2024
Healthcare Administration
Platt College
10.2019 - 04.2021
Healthcare Administration
US Army
03.2015 - 05.2017
Chino High School