Serena Ramos
KISSIMMEE,Florida
Summary
- Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Dependable Lead Sales Associate with 5 years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
5
5
years of professional experience
Work History
Sales Lead
Puma Biotechnology
Orlando, FL
02.2024 - Current
- Provided training sessions for new employees on sales techniques, procedures.
- Managed a team of 10+ sales representatives, providing guidance and support.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Conducted regular meetings with sales staff to review goals and objectives.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Sales Associate
Puma
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Vans
06.2019 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Liberty High School
Kissimmee, FL05.2019
No Degree - General Studies
Valencia College
Orlando, FLAssociate of Arts - Kinesiology
University of Central Florida
Orlando, FLSkills
- Retail Loss Prevention
- Work Assignments
- Seasonal Promotions
- Teamwork and Collaboration
- Answering Customer Questions
- Inventory Control Procedures
- Stockroom
- Customer Service
- Sales Records Analysis
- Maintaining Clean Work Areas
Timeline
Sales Lead
Puma Biotechnology
02.2024 - Current
Sales Associate
Puma
11.2022 - Current
Sales Associate
Vans
06.2019 - 11.2022
High School Diploma -
Liberty High School
No Degree - General Studies
Valencia College
Associate of Arts - Kinesiology
University of Central Florida
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