Serena Richardson
Katy,TX
Summary
Low friction team player with over 10' years of administrative support
Proven administrative professional with extensive experience in healthcare and community management, notably at Northern Virginia Mental Health Institute. Excelled in scheduling, confidential document control, and registration processing, ensuring efficient operations. Demonstrated proficiency in software and exceptional communication skills, contributing to significant improvements in patient care and service delivery. Achieved daily bed registration requirements, showcasing a strong results-driven approach.
Overview
10
10
years of professional experience
Work History
Administrative Support Specialist
Northern Virginia Mental Health Institute
02.2021 - 11.2021
- Ensured the quality of patient care to individuals with serious mental illness, their families and communities, through teamwork and external partnering
- Adhered to and performed timely processes in order to successfully admit all individuals
- Correlated with peace enforcement of multiple levels to ensure patient privacy and timely admissions, both court mandated and involuntary
- Ensured accuracy of individual information in multiple systems such as CSB and Avatar, while also ensuring legal documentation regarding legal status of each individual
- Correlating between all necessary medical staff
- Guaranteed accurate staff involvement, with effective and detailed communication both verbally and written, striving to daily state bed registration requirements of 140 per day
- Performed and assisted the agency and state government during the emergency declaration by the Governor
Assistant Community Manager
Associa
03.2020 - 12.2020
- Assisting Community Manager in preparing property inspection reports, maintenance punch lists, and common area inspection reports
- Preparing and following-up work order requests with Facilities Supervisor
- Overseeing and coordinating covenants enforcement activities
- Inspect properties for violations and conduct follow-up inspections to confirm compliance
- Entering pertinent information using C-3 computer program
- Conducting Resale Inspections to be included in the Resale Disclosure package for the sale of homes
- Coordinating all administrative functions, facilities pass registration, Party Room rental and use by community members, committees, and sanctioned community events
- Assisting residents on a day-to-day basis by fielding questions and providing information
- Assisting Community Manager as needed with property inspections for services needed, prepare work lists, and schedule repairs when required/approved
- Answering office telephone and directs calls to appropriate individuals
- Processing all newsletters advertising income, community articles, and assistance in writing articles, including sending weekly web-blasts to residents
- Maintaining documents and records in appropriate files and coordinate mailings and notice distribution as necessary process all purchase orders, deposits, and check requests to ensure payments are made on a timely basis, type and photocopy documents and other materials as directed
- Assisting Committee Chairs as needed, while familiar with the governing documents and Board policies and procedures
- Performing other administrative, clerical, and management duties as requested/such other duties as assigned
Administrative Assistant
TX Oncology
08.2016 - 08.2018
- Company Overview: Largest oncology centers in Dallas, Texas
- Provided administrative support to the largest oncology centers in Dallas, Texas
- Primarily responsible for scheduling of and existing patients in a professional and timely manner
- Ensured accurate information on 1,000 – 1,300 patients, such as verifying all demographic and insurance information
- Managed the communication of drugs and treatment between 200 doctors and 30 triage nurses
- Amplified positive interpersonal relations when dealing with physicians, patients, patient families, visitors, co-workers, executive staff and other employees through empathy
- Largest oncology centers in Dallas, Texas
Medical Scheduler (Contract)
Urology Clinics of North Texas
02.2016 - 07.2016
- Responsible for proactively scheduling patients to routine follow up and or necessary services
- Worked in tandem with mapping provider's schedules and routing schedules; most efficiently with the least amount of drive time
- Processed over 150 reports on visits completed by providers, daily communication with front office, nurses, and fellow staff
- Scheduled 3,000 – 3,500 patients in designated areas based on location of the patient and availability
- Coordinated with all medical staff between 15 in network clinics, for all patient based needs
Medical Coordinator
Concentra Urgent Care
10.2014 - 02.2016
- Coordinated provider data such as physician location, availability, and schedule
- Notified employers of injury status; while following up with patients to produce accurate information
- Ensured punctuality of sensitive data, under mandatory turnaround time
- Contacted 40,000 patients with follow up of services; provided medical treatment locations
- Verified patient's demographics
- Notified and confirmed 18,000 employers of injury; and necessary provider data/follow up information, for necessary processing in regards to worker's compensation; as well as employer's expected billing
Cashier
RCI Corporation
03.2012 - 09.2014
- Owned the entire regional execution of the sales pipeline for our most predominate location
- Contact between vendors, management, as well as customers
- Verified itemized inventory, as well as customer intake and nightly goals
- Assisted all roles with products, and hospitality services to ensure a positive experience for all parties
Education
Bachelor's Degree - Business of Administration
Capella University
Minneapolis, MN11.2024
Skills
- Scheduling
- Confidential document control
- Registration processing
- Proficient in software
Licenses
Licensed Texas Realtor
Timeline
Administrative Support Specialist
Northern Virginia Mental Health Institute
02.2021 - 11.2021
Assistant Community Manager
Associa
03.2020 - 12.2020
Administrative Assistant
TX Oncology
08.2016 - 08.2018
Medical Scheduler (Contract)
Urology Clinics of North Texas
02.2016 - 07.2016
Medical Coordinator
Concentra Urgent Care
10.2014 - 02.2016
Cashier
RCI Corporation
03.2012 - 09.2014
Bachelor's Degree - Business of Administration
Capella University
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