SERENA RIOS
San Antonio
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Warehouse Worker
Amazon
San Antonio
03.2025 - 02.2026
- Operated warehouse machinery to efficiently move products within the facility.
- Sorted and organized inventory for optimal accessibility and retrieval.
- Maintained cleanliness and organization of work areas to promote safety.
- Collaborated with supervisors to streamline workflows for improved efficiency.
- Prepared orders for shipment, ensuring accuracy in item selection and packing.
- Used pallet jacks to move items to and from warehouse locations.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
Curbside Shopper
Walmart
San Antonio
02.2024 - 07.2024
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Maintained a clean and organized work area throughout the day.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Communicated with customers regarding order status and substitutions.
Merchandise Associate
T.J. Maxx & HomeGoods
San Antonio
10.2021 - 01.2024
- Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
Education
High School Diploma -
William J Brennan High School
San AntonioSkills
- Inventory management
- Order fulfillment
- Customer service
- Cash handling
- Merchandising techniques
- Sales promotions
Timeline
Warehouse Worker
Amazon
03.2025 - 02.2026
Curbside Shopper
Walmart
02.2024 - 07.2024
Merchandise Associate
T.J. Maxx & HomeGoods
10.2021 - 01.2024
High School Diploma -
William J Brennan High School