Serena Safadi
Rochester,MI
Summary
Dynamic professional with extensive experience in healthcare patient education and customer service, transitioning into a sales-oriented role. Demonstrated success in consultative selling, consistently exceeding sales targets while enhancing customer satisfaction in dental and optical environments. Proficient in identifying client needs and delivering tailored solutions that foster loyalty and drive growth. Committed to leveraging strong communication and relationship management skills to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Redwood Dental
Troy, Michigan
12.2025 - Current
- Educated patients on treatment options, procedures, and benefits to improve case acceptance and increase treatment plan approvals
- Assisted dentists during procedures while reinforcing patient understanding of recommended treatments and next steps
- Supported practice growth by helping convert consultations into scheduled treatment appointments
- Built trust with patients by clearly explaining procedures, reducing hesitation and improving overall treatment acceptance
Dental Assistant
Glowing Smiles Dental
Troy, MI
10.2022 - Current
- Explained treatment plans, insurance coverage, and out-of-pocket costs to patients, helping them understand value and encouraging case acceptance.
- Assisted in patient preparation and comfort during dental procedures.
- Communicated with patients about preventive care products and services, promoting regular checkups and hygiene appointments.
Optometric Technician
LensCrafters
Troy, MI
04.2023 - 04.2024
- Assisted patients with vision tests and preliminary eye examinations.
- Met and exceeded monthly sales goals by combining product knowledge with strong communication and relationship-building skills.
- Built strong customer relationships through personalized service, resulting in repeat business and positive referrals.
Dental Assistant
The Smile Studio
Lake Orion, Michigan
05.2022 - 10.2022
- Took digital X-rays of teeth using radiographic equipment.
- Assisted dentists during procedures and ensured patient comfort throughout treatment.
- Monitored inventory levels of dental supplies and placed orders as needed.
Dental Receptionist
Comfort Dentistry
Clinton Township, Michigan
09.2020 - 08.2021
- Generated treatment acceptance by educating patients on recommended services, insurance benefits, and financing options.
- Managed front desk operations including scheduling appointments, collecting payments.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Education
Bachelor of Science - Biology With A Minor in Leadership
University of Detroit Mercy
Detroit, MI07-2025
Skills
- Problem-solving skills
- Friendly and outgoing
- Strong customer relationship building and communication skills
- Meeting deadlines
- Patient communication & relationship building
Timeline
Dental Assistant
Redwood Dental
12.2025 - Current
Optometric Technician
LensCrafters
04.2023 - 04.2024
Dental Assistant
Glowing Smiles Dental
10.2022 - Current
Dental Assistant
The Smile Studio
05.2022 - 10.2022
Dental Receptionist
Comfort Dentistry
09.2020 - 08.2021
Bachelor of Science - Biology With A Minor in Leadership
University of Detroit Mercy