Serena Sanchez
Fresno,CA
Summary
Motivated person known for being upbeat, friendly, and always anticipating customer needs to ensure enjoyable dining experiences. Skilled in creating a welcoming atmosphere and providing exceptional service to enhance customer satisfaction. Adept at multitasking and maintaining a positive attitude in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Bamboo Chopsticks Chinese Restaurant
09.2023 - Current
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Denny's
05.2016 - Current
- Greet customers, take orders, serve food and drinks, assist with billing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Sugar Pine Smokehouse
04.2018 - 01.2019
- Take orders, serve drinks, clean tables, and ensure timely service.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
Retail Sales Floor Associate/ Cashier
Big 5 Sporting Goods
03.2017 - 01.2019
- Greet customers, assist with finding items, and manage checkout process.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Chawanakee Academy
O'neals, CA06.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- Food and Beverage Service
Timeline
Server
Bamboo Chopsticks Chinese Restaurant
09.2023 - Current
Server
Sugar Pine Smokehouse
04.2018 - 01.2019
Retail Sales Floor Associate/ Cashier
Big 5 Sporting Goods
03.2017 - 01.2019
Server
Denny's
05.2016 - Current
High School Diploma -
Chawanakee Academy
Similar Profiles
Vivian XuVivian Xu
Restaurant Owner at Chinese ChopsticksRestaurant Owner at Chinese Chopsticks
Sunny PhamSunny Pham
Waitress at Chopsticks RestaurantWaitress at Chopsticks Restaurant
Shawn WilliamsShawn Williams
Prep Line Cook at Chopsticks RestaurantPrep Line Cook at Chopsticks Restaurant