Serena Sanchez
Fresno,CA
Summary
Motivated person known for being upbeat, friendly, and always anticipating customer needs to ensure enjoyable dining experiences. Skilled in creating a welcoming atmosphere and providing exceptional service to enhance customer satisfaction. Adept at multitasking and maintaining a positive attitude in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Bamboo Chopsticks Chinese Restaurant
2023.09 - Current
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Denny's
2016.05 - Current
- Greet customers, take orders, serve food and drinks, assist with billing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Sugar Pine Smokehouse
2018.04 - 2019.01
- Take orders, serve drinks, clean tables, and ensure timely service.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
Retail Sales Floor Associate/ Cashier
Big 5 Sporting Goods
2017.03 - 2019.01
- Greet customers, assist with finding items, and manage checkout process.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Chawanakee Academy
O'neals, CA06.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- Food and Beverage Service
Timeline
Server
Bamboo Chopsticks Chinese Restaurant
2023.09 - Current
Server
Sugar Pine Smokehouse
2018.04 - 2019.01
Retail Sales Floor Associate/ Cashier
Big 5 Sporting Goods
2017.03 - 2019.01
Server
Denny's
2016.05 - Current
High School Diploma -
Chawanakee Academy
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