Serena Santos
Abington,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
D'Anns Restaurant
09.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Swim Instructor
South Shore Swim School
10.2022 - 12.2022
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
Skate Guard/Snack Bar Attendant
CR Conway Enterprises
12.2021 - 10.2022
- Enhanced customer experience by ensuring a safe and enjoyable skating environment.
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
- Improved skate rental efficiency by maintaining an organized inventory and assisting customers with proper sizing.
- Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
Education
High School Diploma -
Abington High School
Abington, MA06.2023
Skills
- Money handling abilities
- Professional telephone demeanor
- Customer Service
- Active Listening
- Service standard compliance
- Critical Thinking
Timeline
Swim Instructor
South Shore Swim School
10.2022 - 12.2022
Customer Service Representative
D'Anns Restaurant
09.2022 - Current
Skate Guard/Snack Bar Attendant
CR Conway Enterprises
12.2021 - 10.2022
High School Diploma -
Abington High School
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