Serena Somers
Olympia,WA
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Thurston Communications
01.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Directed dispatching, routing, and tracking of 2-12 emergency vehicles at a time.
Daycare Teacher
Serendipity
06.2022 - 01.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for 14 children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Cook
Black Lake Elementary
11.2021 - 06.2022
- Maintained high standards of sanitation and food safety in the preparation of daily lunches for 400 students.
- Calculated daily food preparation quantities efficiently.
- Interacted with students to help provide a positive environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Para-educator
Bush Middle School
09.2021 - 11.2021
- Assisted in developmental activities for special-needs kids.
- Developed customized educational programs for individual student needs.
- Specialized in enhancing mobility, comprehension, and writing.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
Barista
Quinn's Coffee
05.2020 - 06.2021
- Work solo in a fast pace environment, serving various drinks.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Gained Knowledge on Square POS, counting the till and doing a deposit at the end of each night.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School -
Tumwater High School
Tumwater, WASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Problem-solving
- Emergency protocols
- Child safety
- CPR and first aid
- Collaborative teamwork
- Small group instruction
Certification
- Food Handlers Permit
- Mast12 Mixologist Permit
Timeline
Dispatcher
Thurston Communications
01.2023 - Current
Daycare Teacher
Serendipity
06.2022 - 01.2023
Cook
Black Lake Elementary
11.2021 - 06.2022
Para-educator
Bush Middle School
09.2021 - 11.2021
Barista
Quinn's Coffee
05.2020 - 06.2021
- Food Handlers Permit
- Mast12 Mixologist Permit
High School -
Tumwater High School
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