Serena Spengel
Oregano's
Phoenix,AZ
9
years of professional experience
Dynamic front-of-house team member with over five years of experience in high-volume dining settings. Expertise in training staff, optimizing service efficiency, and delivering memorable customer experiences. Committed to maintaining high service standards and promoting teamwork.
Work History
Server
8 Years 5 Months- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Coordinated seating arrangements to maximize efficiency during peak hours.
- Developed strong relationships with repeat customers, promoting loyalty and return visits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Team Member
7 Months- Delivered exceptional customer service in high-volume settings, ensuring satisfaction and loyalty.
- Streamlined order processing to enhance speed and efficiency during peak hours.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Education
High School Diploma
No Degree
Skills
Exceptional customer service skills & guest engagement
Cash handling
Microsoft Office Suite
Problem-solving abilities
Fast learner
Adaptable and flexible
Strong team player
Cool under pressure
Excellent verbal and written communication
Strong work ethic
Timeline
Server
Oregano's
03.2018 - CurrentRead More
Front of House Team Member
Chic-Fil-A
08.2017 - 03.2018Read More
Paradise Valley Community College
No Degree
Read More
Horizon High School
High School Diploma
Read More