Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Serena Thibeaux

Beaumont

Summary

Excelled in customer service, fostering meaningful relationships, and ensuring client wellness. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Caregiver

Brookdale Assisted Living
10.2023 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Server

Twin Peaks Restaurants
05.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Receptionist Intern

Artistic Pleasures Tattoo Shop
03.2023 - 08.2023
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Lamar State College - Port Arthur
Port Arthur, TX

Associate of Science - Biology

Lamar University
Beaumont, TX

Skills

  • Bar terminology
  • Customer service
  • Alcohol service
  • POS system operation
  • Conflict resolution
  • Money handling
  • Elderly care
  • Care plan management
  • Heavy lifting
  • Stress management
  • Active listening

Languages

Spanish
Elementary

Timeline

Caregiver

Brookdale Assisted Living
10.2023 - Current

Receptionist Intern

Artistic Pleasures Tattoo Shop
03.2023 - 08.2023

Server

Twin Peaks Restaurants
05.2021 - Current

Lamar State College - Port Arthur

Associate of Science - Biology

Lamar University
Serena Thibeaux