Serena Tojo
Los Gatos,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Richard So Insurance Agency
04.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Mostly assist Japanese speaker going through all insurance information, needs of insurance upselling products to clients.
- Assist Japanese speaker when claim happen through end of the claim.
Dental Assistant
Kai Orthodontics
09.2020 - 03.2021
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
Education
High School Diploma -
Jochi Tanki College
Japan03.2001
Skills
- Scheduling
- Service Standard Compliance
- Problem-Solving Abilities
- Store Maintenance
Languages
Japanese
Native or Bilingual
Timeline
Customer Service Representative
Richard So Insurance Agency
04.2021 - 10.2023
Dental Assistant
Kai Orthodontics
09.2020 - 03.2021
High School Diploma -
Jochi Tanki College
Similar Profiles
Eve WakeEve Wake
Personal Lines Insurance Agent at RogersGray Insurance AgencyPersonal Lines Insurance Agent at RogersGray Insurance Agency
Kelly SaavedraKelly Saavedra
Senior Insurance Advisor at Farmers Insurance Richard Khasim AgencySenior Insurance Advisor at Farmers Insurance Richard Khasim Agency
MIRIAM RAMIREZMIRIAM RAMIREZ
Insurance Producer at RICHARD M. FEENEY INS. AGENCY INC.Insurance Producer at RICHARD M. FEENEY INS. AGENCY INC.