Serena Villarreal
Houston,TX
Summary
Proven leader with extensive experience in staff management and customer relations, notably at Champs Sports. Excelled in staff training, development, and motivation, significantly enhancing team performance and sales growth. Skilled in money handling and employee performance evaluations, achieving notable improvements in customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Champs Sports
Houston, TX
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Manager
Journeys Kidz
Houston, TX
04.2022 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Barista
Starbucks
Pearland, TX
09.2021 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
Plato's Closet
Pearland, TX
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier / Chef
Dosanko Ramen
Plano, TX
09.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Ice Cream Server
Henry's Homemade Ice Cream
Plano, TX
08.2019 - 09.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
High School Diploma -
Winfree Academy
Richardson, TX05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Task Delegation
- Staff Supervision
- Workload Management
- Employee Scheduling
- Customer rapport
- Sales Strategies
- Staff Development
- Sales Growth
- Employee Performance Evaluations
- Schedule oversight
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Champs Sports
04.2024 - Current
Store Manager
Journeys Kidz
04.2022 - 04.2024
Barista
Starbucks
09.2021 - 03.2022
Sales Associate
Plato's Closet
05.2021 - 09.2021
Cashier / Chef
Dosanko Ramen
09.2020 - 05.2021
Ice Cream Server
Henry's Homemade Ice Cream
08.2019 - 09.2020
High School Diploma -
Winfree Academy