Summary
Work History
Education
Skills & Certifications
Timeline
Generic

Serena Baeza

Round Rock,TX

Summary

Dynamic and enthusiastic team player with a large array of experiences in different areas involving customer service. Highly motivated with proven leadership capabilities, who likes to take initiative and seek out new challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help team achieve company goals.

Work History

Administrative Receptionist and Salon Assistant

Sharkey's Cuts For Kids
  • Supported reception desk, receiving phone calls, scheduling appointments, and collecting payments for services rendered.
  • Managed busy phone system, answering calls, providing information, and addressing client inquiries promptly and accurately.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Brand Promoter and Party Hostess

Sharkey's Cuts For Kids
  • Increased brand awareness through event marketing demonstrations, sales, and brand promotion
  • Anticipated needs and responded promptly to guests’ requests to maximize satisfaction
  • Kept facilities clean and prepared party areas promptly for upcoming events
  • Met needs of customers to promote positive party experiences and build loyal clientele.

Assistant Manager of Human Resources

Rock Shop at Round Rock High School
  • Assessed organizational objectives, vision, and mission to enhance employee effectiveness
  • Fostered and promoted climate of accountability by working closely with leadership team
  • Evaluated employee performance and helped managers establish improvement plans
  • Developed department goals and objectives to help teams align with organizational vision and fair employment practices

Personal Assistant

G&G Auto Body and Gina Gelner Realty
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
  • Implemented improvements to file systems and procedures while maintain appropriate filing of personal and professional documents
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
  • Developed polished print and visual marketing approaches for high sales success rates.

Education

Texas A&M University -

May 2025

Round Rock High School -

May 2021

Skills & Certifications

  • Communication, problem-solving, attention to detail, leadership, adaptability, empathy, fast learner
  • American Hospital Association Heartsaver First Aid, CPR, & AED, American Hospital Association Healthcare provider Basic Life Support (BLS)

Timeline

Administrative Receptionist and Salon Assistant

Sharkey's Cuts For Kids

Brand Promoter and Party Hostess

Sharkey's Cuts For Kids

Assistant Manager of Human Resources

Rock Shop at Round Rock High School

Personal Assistant

G&G Auto Body and Gina Gelner Realty

Texas A&M University -

May 2025

Round Rock High School -

May 2021

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Serena Baeza